Job Search Status
Open to workDesired start date: Immediately
Open To Work
Michael Rasteiro
Middleville,MI
Work Preference
Summary
Self-motivated, dedicated and adaptable professional with 18 years of experience working in hospitality, government public services and insurance in roles that involve interpreting and explaining changing policies, case management and supervision of others. Known for proactive attitude, problem-solving, resourcefulness, strong work ethic, and exceptional interpersonal skills. Able to succeed both independently or as a part of a team, with the ability to learn quickly, and enthusiastically take on new challenges. Technical skills include data entry and analysis, experience with Microsoft Suite and various government/corporate/department programs.
Work History
Specialty Homeowners Liability Adjuster
Farmers Insurance Company
Caledonia, MI
01.2024 - 02.2026
- Investigated liability claims to determine coverage, liability and extent of damages.
- Performed administrative tasks such as scheduling appointments, preparing correspondence and maintaining accurate records of all activities related to each claim file.
- Assessed potential legal liabilities, negotiated settlements, and determined reserves.
- Conducted interviews with claimants, witnesses, experts and other parties involved in the claim process.
- Analyzed complex documents such as contracts, policies, deeds and titles for accuracy and completeness.
- Ensured compliance with state laws governing insurance operations.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Calculated and authorized payment of claims within designated authority level.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Utilized claim handling software to document and manage claim files efficiently.
- Coordinated with law enforcement and other agencies as needed for claims investigation.
SNAP Case Manager Supervisor
Commonwealth of Massachusetts
New Bedford, MA
05.2023 - 12.2023
- Monitored case managers caseloads for timely completion of tasks and accurate processing.
- Assisted Director with coordination of community outreach events and office objectives.
- Served as a liaison between the department and external agencies providing support services for clients.
- Assisted Case Managers with problem solving difficult cases and developing individualized service plans.
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement for staff.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Transitioned clients to different agencies based on individual needs.
- Oversaw professional development opportunities for staff.
SNAP Case Manager
Commonwealth Of Massachusetts-DMH
New Bedford, MA
05.2016 - 04.2023
- Assisted clients in apply for federal benefits, case maintenance and case closure with the objective of self-sufficiency.
- Provided crisis intervention services, as needed.
- Developed individualized service plans with clients to address their identified goals.
- Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
- Maintained accurate records of client progress and interactions according to agency standards.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Interviewed clients individually to determine program eligibility and outside services to best address specific needs.
Assistant Manager (FOH/BOH)
Ruby Tuesday
Dartmouth/Taunton/Swansea, MA, MA
07.2010 - 04.2016
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
BBA - Marketing
Hofstra University
Hempstead, NY05-2007
Tech Experience
Throughout my career, I have developed skills in multiple computing programs and systems used for administration, data analysis, database management, virtual collaboration, scheduling, training, and eligibility determination. These programs and sites include: Microsoft Suite, Beacon and Guidewire for state benefit and insurance claim/case management, virtual collaboration tools include Zoom, Microsoft Teams, Skype and Google Workspace. As a restaurant manager, MICROS was used to generate and analyze sales and employee performance reports and Oracle for onboarding and training management. In my time with the Department of Health and Human Services, I utilized various online resources including the Department of Revenue database system, SAVE (Systematic Alien Verification for Entitlement), EPPIC (Electronic Payment Processing and Information Control), and RAPID (Reports Analysis and Protected Information Database).
Skills
- Regulatory compliance
- Document analysis
- Case management
- Settlement negotiation
- Record keeping
- Conflict resolution
- Team collaboration
- Data analysis
- Policy interpretation
- Legal compliance
- Claims investigations
- Verbal and written communication
- Critical thinking
- Quality control
- Problem-solving
- Multitasking and organization
- Dispute resolution
- Claims investigation
- Independent judgment
- Claims processing
- Advanced oral and written communication skills
- Database management
- Cross-functional coordination
- File auditing
- Claims negotiation
- Advanced computer skills
- Data entry
- Repair services coordination
- Customer service
- Decision-making
- Caseload management
- Claims file documentation
- Innovation and creativity
Portfolio
Resume