DAXEL MENDOZA

• Streamlined communications between internal departments, facilitating a more efficient exchange of information related to ongoing claims investigations.
• Evaluated coverage applicability for incoming liability claims; ensuring accurate payment allocation based on policy terms.
• Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
• Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
• Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately within scope of law, policy language, and industry practices.
• Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
• Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
• Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.

Fortifi Financial is a Financing company specializing in Home Improvement Project Loans through the PACE Legislative Program.

• Reviewed building and specialty permits for local compliance.
• Conducted comprehensive reviews of permits, inspections, and pricing.
• Administered and reviewed recordings for compliance standards.
• Executed regulatory audits for CSCDA and FPFA compliance.
• Tracked loan status and updated applicant information.
• Consulted with vendors to resolve loan closing issues.
• Organized and updated customer files and records for compliance.
• Reviewed and approved supplier advances for compliance.
• Innovated processes for challenging loan applications.
• Stayed updated on loan regulation changes and processed applications.
• Advised management on compliance adjustments.
• Regularly reviewed and updated compliance policies and procedures

Ygrene Energy Fund is a Financing company specializing in Home Improvement Project Loans through the PACE Legislative Program.

• Crafted Customer Experience driven plans for enhanced customer retention.
• Developed novel strategies for retention activities.
• Proactively engaged with customers to discern needs and provide resolutions.
• Owned inter-departmental escalations to boost retention rates.
• Cultivated empathetic client relationships, exceeding service goals.
• Improved sales skills and product knowledge for optimal service delivery, surpassing quotas.

Virtuworks Inc. specializes in delivering comprehensive IT Services, Management, and Consulting.

• Oversaw meticulous maintenance and updates of IT hardware and software catalog.
• Collaborated closely with clients, explaining technical concepts and ensuring their understanding of company services.
• Innovated workflows for streamlined invoicing and efficient digital license acquisition.
• Developed procedures for tracking and managing company assets, new and existing.
• Orchestrated quarterly inventory audits to uphold accuracy and optimize budgets.
• Implemented security regulations aligned with ISO certifications, expanding products and services.
• Conducted sales calls, offering tailored hardware/software solutions to new and existing customers.
• Educated customers on provided commodities and stayed current on industry trends and compliance.

T1 Payments is a High-Risk Merchant Payment Processor, providing web payment services to online merchants.

• Oversaw seamless integration of clients' eCommerce platforms, CRMs, and payment gateways.
• Authored comprehensive guides for 80+ integration channels, reducing customer support calls.
• Managed technical support and orchestrated software upgrades for diverse client portfolio.
• Enforced compliance with industry norms and GDPR standards, staying informed about emerging standards.
• Restructured integrations department, resulting in a 25% increase in monthly integrated clients.
• Contributed to developing integration tools and procedures for proprietary software.
• Provided training for new sales and support specialists on T1 Payments' web services and platforms.
• Conducted thorough onboarding for merchant/business accounts, ensuring compliance.
• Collaborated with card schemes and QSAs for compliance rules and PCI Compliance.
• Conducted audits of merchant e-commerce websites, ensuring Card Brand GDPR and FDA compliance.