ALEJANDRA PORRAS
Whitestown,IN
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements.
Overview
9
9
years of professional experience
Work History
Liability Claims Adjuster
Government Employees Insurance Company, GEICO
01.2019 - Current
- Helping Spanish speaking customers file claims and help them throughout the claim process
- Taking first notice of loss for policyholders Multi-tasking, talking to policyholders while filing their claim Setting up repairs and rental vehicles for policyholders
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed documentation and accounts to gain full picture.
- Managed asset recoveries for claims, including salvage and subrogation.
- Calling tow providers to set up tows
- Advising policyholders of coverages
- Assigning subrogation
- Retrieving police reports and evidence to resolve claim liability
Customer Service Representative
GEICO
11.2020 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Victim Justice Program
Neighborhood Christian Legal Clinic
01.2019 - 04.2019
- Preparing documents for attorneys i.e
- I-765, I-465, I-201 Multi-tasking i.e
- Calling clients to set up appointments Translating for Spanish speaking clients Intakes
- Center for Victim
- Read and analyzed legal documents to inform decisions on pre-trial issues, motions and final rulings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Internet ERS Representative
Government Employees Insurance Company
09.2017 - 01.2019
- Helping policyholders in need of roadside assistance Insuring ERS claim has no coverage issues Multi-tasking, calling out to policyholder when necessary Following up with customers on surveys rated fair or below
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Social Media Specialist
Human Rights
09.2017 - 04.2018
- Updating social media accounts Creating articles on topics to post online Helping send letters to donors
- Developed social media content and scheduled posts to coincide with target audience usage.
- Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
Emergency Road Service Representative
Government Employees Insurance Company
06.2015 - 09.2017
- Answer incoming calls Assign roadside provider to help customer Gather information from customer and create an FNOL Advise coverages to policy holders
- Internships/Volunteer work
- Entered information on computerized systems to verify locations and notify nearest responders.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
Education
Related Coursework: Business Law, Public Speaking, Microeconomics, Macroeconomics, Statistics, Accounting, English and Writing -
Cyber Analyst
Indiana Wesleyan University
Marion, IN04-2025
Bachelor of Science - Policy Studies Sensitivity, Criminal Justice
Indiana University Purdue University
Indianapolis Indianapolis, IN12.2018
Skills
- Fluent in Spanish
- Basics in French
- Coverage Determination
- File Management
- Claims Investigation
- Time Management
- Teamwork and Collaboration
- Data Entry
- Client Interviews
- Google Suite
- Microsoft Office
- Critical Thinking
- Appointment Scheduling
- Account Management Software
Accomplishments
- RSSS-Road Service Senior Specialist- help other agents in the floor, provide floor support, help training classes
- RSP-Road Service Professional- Help supervisor grade calls, selected to side by side with potential new hires
- Best of the Best Awards-2017
- Related Skills
- Communication skills, self-motivation, conflict resolution, time management, teamwork, decision making, detail-orientated, multi-tasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
GEICO
11.2020 - 05.2021
Liability Claims Adjuster
Government Employees Insurance Company, GEICO
01.2019 - Current
Victim Justice Program
Neighborhood Christian Legal Clinic
01.2019 - 04.2019
Internet ERS Representative
Government Employees Insurance Company
09.2017 - 01.2019
Social Media Specialist
Human Rights
09.2017 - 04.2018
Emergency Road Service Representative
Government Employees Insurance Company
06.2015 - 09.2017
Bachelor of Science - Policy Studies Sensitivity, Criminal Justice
Indiana University Purdue University
Related Coursework: Business Law, Public Speaking, Microeconomics, Macroeconomics, Statistics, Accounting, English and Writing -
Cyber Analyst
Indiana Wesleyan University
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