Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Languages
Certification
Timeline
Generic
Lucas Johnson

Lucas Johnson

Eagle Mountain

Summary

Liability Claims Adjuster with proven success at Enterprise Holdings LLC, adept at risk investigation, team leadership and settlement negotiation. Bilingual in English and Spanish, I excel in multicultural team collaboration and client relationship management, saving the company hundreds of thousands through effective arbitrations. Recognized for leadership in training teams and enhancing operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Liability Claims Adjuster

Enterprise Holdings LLC
Salt Lake City
02.2023 - Current
  • Evaluated liability claims to determine coverage, liability, and settlement options.
  • Investigated incidents to gather evidence and witness statements.
  • Collaborated with legal teams to assess risk exposure and liability issues.
  • Managed communication with claimants, attorneys, and insurance agents.
  • Reviewed medical records and repair estimates for claim validation.
  • Negotiated settlements with claimants to resolve disputes efficiently.
  • Monitored court proceedings involving pending litigation against the company, reporting relevant developments.
  • Researched applicable legal precedents and consulted with attorneys when necessary.
  • Provided technical guidance and support to less experienced adjusters regarding complex liability claims investigations.
  • Completed required investigations on referred files within established timeframes.
  • Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
  • Accurately handled tens of thousands of dollars per week in claim adjustments.
  • Saved the company hundreds of thousands of dollars through successful arbitrations and settlements.

Assistant Branch Manager

Enterprise Holdings LLC
Salt Lake City
02.2018 - 02.2023
  • Managed fleets of 150-250 rental vehicles across multiple branches.
  • Achieved top customer service scores at various locations through effective training.
  • Trained and supervised teams of management trainees, drivers, and auto detailers.
  • Planned vehicle allocation based on supply and demand to maximize efficiency.
  • Assisted in managing branch costs and revenue targets to ensure profitability.
  • Resolved daily fleet issues while maintaining high standards of customer service.
  • Developed employees for future promotions, enhancing team capabilities.

Online Marketing Consultant

Xurli Inc.
Orem
01.2016 - 09.2016
  • Marketed online business products and websites directly to business owners.
  • Consulted customers and business owners on optimal product selections.
  • Processed transactions efficiently to ensure timely fulfillment.

Credit Repair Consultant

Progrexion Inc.
Provo
07.2015 - 12.2015
  • Advised customers on credit repair services and products for improved understanding.
  • Sold credit repair services and products to prospective clients.
  • Processed transactions with precision, ensuring compliance with regulations.

Sales Representative

Squeeze Media Inc.
American Fork
12.2012 - 06.2015
  • Consulted and prequalified potential clients for home refinance opportunities.
  • Executed sales of diverse home security and worksite products across multiple campaigns.
  • Processed transactions efficiently to ensure timely service delivery.
  • Developed strong relationships with clients to enhance customer satisfaction.

Sales Representative

Prosper Inc.
Provo
08.2012 - 12.2012
  • Consulted with customers regarding personal improvement coaching products, facilitating informed choices.
  • Managed transaction processing to ensure swift and precise completion.

Assistant/Secretary

Senator Mark Madsen, UT State Capitol
Salt Lake City
05.2011 - 10.2011
  • Coordinated appointments with prominent business leaders and political actors across the state.
  • Assisted in organizing fundraising initiatives to obtain tens of thousands in campaign donations.
  • Recorded meeting notes to ensure accurate documentation of discussions.
  • Managed emails, phone calls, and communications to streamline information flow.

Full-time Volunteer Representative

The Church of Jesus Christ of Latter-Day Saints
Cordoba
05.2009 - 05.2011
  • Served as unpaid volunteer missionary in Argentina for two years.
  • Presided over local mission district, guiding team efforts and activities.
  • Taught religious doctrine and conducted ordinances as authorized minister.
  • Coordinated and executed service projects in collaboration with fellow volunteers.

Paralegal

Myler Disability Law
11.2008 - 02.2009
  • Evaluated potential clients for legal representation to determine suitability.
  • Managed phones, mailings, and general office duties to ensure operational efficiency.

Education

Insurance Adjuster License- AK, AZ, CA, CO, HI, NV, UT -

Allied Universal
Phoenix, AZ
04-2023

Bachelor of Arts - International Relations

Brigham Young University
Provo, UT
06.2017

Skills

  • Bilingual: Fluent English and Spanish
  • Basic level Hebrew
  • Typing proficiency: 60 wpm
  • Advanced Microsoft Office Suite
  • Management and sales expertise
  • Team leadership skills
  • Client relationship management
  • Risk investigation and claims handling
  • Oral and written communication
  • Settlement negotiation strategies
  • Legal research proficiency

Websites

Affiliations

Author of "The Grand Intelligence" (Self-Published Science Fiction Novel)

Eagle Scout

Civically engaged Party Delegate

Lover of the outdoors

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Hebrew
Limited

Certification

  • Licensed Property and Casualty Insurance Adjuster
  • Licensed in AK, AZ, CA, CO, HI, NV and UT

Timeline

Liability Claims Adjuster

Enterprise Holdings LLC
02.2023 - Current

Assistant Branch Manager

Enterprise Holdings LLC
02.2018 - 02.2023

Online Marketing Consultant

Xurli Inc.
01.2016 - 09.2016

Credit Repair Consultant

Progrexion Inc.
07.2015 - 12.2015

Sales Representative

Squeeze Media Inc.
12.2012 - 06.2015

Sales Representative

Prosper Inc.
08.2012 - 12.2012

Assistant/Secretary

Senator Mark Madsen, UT State Capitol
05.2011 - 10.2011

Full-time Volunteer Representative

The Church of Jesus Christ of Latter-Day Saints
05.2009 - 05.2011

Paralegal

Myler Disability Law
11.2008 - 02.2009

Insurance Adjuster License- AK, AZ, CA, CO, HI, NV, UT -

Allied Universal

Bachelor of Arts - International Relations

Brigham Young University

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