Summary
Overview
Work History
Education
Skills
Timeline
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Maria Hureta

Tucson,AZ

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to identify, analyze, and solve problems highly reliable self starter can be counted on to complete assignments. Strong desire to learn. Ability to work independently as well as in a team environment.

Overview

10
10
years of professional experience

Work History

Auto Liability Adjuster

Kemper Insurance
02.2018 - Current
  • Negotiate claim settlements with claimants and or their legal terms.
  • Verifying insurance coverage.
  • Obtaining statements,scene photos, police reports and witnesses if any.

Night Shift Leader

Carls Jr
08.2020 - 08.2022
  • Observed each team member to carry out duties and provided constructive criticism.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Prepared reports and technical documentation of day-to-day production processes.

Outbound

Infinity Auto Insurance
12.2017 - 02.2018
  • Working with complex claims such as backing, left turns, right turns, sideswipes anything with 2 vehicles in motion.
  • Establishing liability using the 5 elements of negligence Duty, Breach, Cause in fact, Proximate cause and harm.
  • Obtaining statements from all parties such as insured, claimant, witnesses waiting on police report.
  • Using liability Navigator.


First Notice Of Loss II

Infinity Auto Insurance
12.2015 - 12.2017
  • Investigate insurance claims filed by policyholders.
  • Examine photographs,video surveillance, audio clips,statements and all documentation.
  • Issue payments to first and third parties.
  • Interview insured's, claimants, passengers and witnesses.

First Notice Of Loss I

Infinity Auto Insurance
11.2014 - 12.2015
  • Receiving incoming calls from customers regarding claims.
  • Providing superior and responsive customer service in a call center environment at all times
  • Receiving incoming call from customers regarding claims.
  • Entering information into the claim system.
  • Redirecting request to the appropriate department.


Sales Associate

Sears
03.2013 - 10.2013
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Rincon High School
Tucson, AZ

Skills

  • Bilingual: Fluent in Spanish and English

Timeline

Night Shift Leader

Carls Jr
08.2020 - 08.2022

Auto Liability Adjuster

Kemper Insurance
02.2018 - Current

Outbound

Infinity Auto Insurance
12.2017 - 02.2018

First Notice Of Loss II

Infinity Auto Insurance
12.2015 - 12.2017

First Notice Of Loss I

Infinity Auto Insurance
11.2014 - 12.2015

Sales Associate

Sears
03.2013 - 10.2013

High School Diploma -

Rincon High School

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Maria Hureta