DESTINY PITTARD

Utilizing Guidewire/Navigator to document and move claim forward.

• Supported company growth goals by consistently meeting or exceeding performance targets related to caseload management and customer satisfaction.
• Enhanced interdepartmental collaboration by building strong relationships with colleagues from different functional areas within the company.
• Developed expertise in various insurance software systems for efficient data management and reporting purposes.
• Conducted thorough investigations for accurate claim evaluations and fair settlements.

• Documenting first notice of loss for auto, home, and homeowner's liability policies
• Extensive and timely direct interaction with the Customer, Claimants, Agents, and Contractors to gather details regarding incident
• Using interpersonal skills to communicate with callers to provide the upmost service
• Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken

• Answered inbound calls to greet and assist customers with various needs and questions
• Provided solutions, recommendations and replacements with empathy and positive feedback
• Presented existing and prospective customers with valuable information to aid decision-making
• Educated customers by explaining complex details in easy-to-understand terminology

• Fast paced environment working as a emergency room dedicate, transporting patients to testing sites, new rooms, and discharges
• Documenting patient information and investigating possible covid positive patients
• Moved equipment such as oxygen tanks, intravenous pumps, drips and monitors when relocating patients
• Communicated with nursing staff and other teammates to coordinate patient transportation

• Maintained knowledge of company safety rules, safe food handling guidelines and OSHA requirements
• Double-checked order for quality and accuracy to eliminate errors and guarantee freshness

• Built loyal cliental through friendly interactions
• Collaborated with sales associates or supervisors to address customer inquiries and resolve complex issues
• Maintained knowledge of store products and services to offer quality recommendations to customers