Emmalee Davidson
Lakeland,Florida
Summary
Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented at completing loss reports, confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations. Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Sound decision-making and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Auto Liability Adjuster
Sedgwick
Lakeland, FL
09.2023 - Current
- Maintained compliance with state regulations and company policies throughout the claims process.
- Built strong professional relationships with policyholders, fostering trust and loyalty to the company.
- Managed a high volume of claims simultaneously, maintaining organization and efficiency under pressure.
- Handled full in-depth auto coverage for non-standard claims.
- Conducted thorough investigations for accurate claim evaluations and fair settlements.
- Implemented cost-saving measures by identifying opportunities for subrogation or deductible recoveries when appropriate.
- Reduced claim processing time by streamlining workflows and prioritizing tasks efficiently.
- Supported company growth goals by consistently meeting or exceeding performance targets related to caseload management and customer satisfaction.
- Negotiated fair settlement amounts with claimants, ensuring timely case resolution.
- Took statements from insureds, claimants and witnesses.
- Provided exceptional customer service during difficult circumstances, empathizing with clients while effectively addressing their concerns.
- Trained new team members on best practices for auto liability adjusting, enhancing overall department performance.
- Improved customer satisfaction by promptly addressing and resolving auto liability claims.
- Enhanced interdepartmental collaboration by building strong relationships with colleagues from different functional areas within the company.
- Obtained and reviewed evidence, reports and medical records.
- Investigated losses and identified coverage issues.
Auto Claims Adjuster
Geico
Lakeland, FL
09.2020 - 09.2023
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Evaluated extent of damage and documented findings.
- Investigated [10+] accidents or losses in [a day].
- Presented claims to insurance companies.
- Communicate with ,many different team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Maintain quality standards by reviewing claims while working off project list.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Researched and verified insurance policy coverage.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
Store Manager
Dunkin Donuts & Baskin Robbins
Lakeland, Florida
07.2019 - 09.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Shift Leader
Dunkin Donuts & Baskin Robbins
Lakeland , FL
06.2013 - 06.2016
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
Some College (No Degree) - Medical Assistant
Martinsburg College
Martinsburg, WVHigh School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2014
Skills
- Multi-Line Phone System
- Claims Investigations
- Fraud Detection Knowledge
- Policy Interpretation
- Appointment Scheduling
- Customer Support and Assistance
- Team Building
- Critical Thinking
- Reliable & Trustworthy
- Active Listening
- Good Work Ethic
- Friendly, Positive Attitude
- Computer Skills
- Training & Development
- Flexible Schedule
- Basic Math
- People Skills
- Data Management
- Conflict Resolution
- Microsoft Office
- Relationship Building
- Organizational Skills
- Planning & Organizing
- Customer Service
Education and Training
other,other
Timeline
Auto Liability Adjuster
Sedgwick
09.2023 - Current
Auto Claims Adjuster
Geico
09.2020 - 09.2023
Store Manager
Dunkin Donuts & Baskin Robbins
07.2019 - 09.2020
Shift Leader
Dunkin Donuts & Baskin Robbins
06.2013 - 06.2016
Some College (No Degree) - Medical Assistant
Martinsburg College
High School Diploma -
Lake Gibson Senior High School