Latoya Hurley
Berwick,PA
Summary
An experienced Nanny with a passion for child development, Balanced playtime and limited screen time to support the development of fine motor, gross motor and cognitive skills. Background in teaching children everyday skills and language, as well as playing games, working on puzzles and reading books to young children. Committed to providing a safe and nurturing environment for children to learn and grow.
Overview
5
5
years of professional experience
Work History
Auto Claims Adjuster
Crawford
01.2021 - Current
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Evaluated and investigated over 100 auto claims in 4 years and decided whether insurer should pay claim.
- Documented all findings in concise reports.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Kept current on insurance regulations, laws, policies and procedures.
- Successfully negotiated settlements with claimants and insurers.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Created detailed assessments of damages to property and vehicles.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Assessed complex claims and accurately determined value of damages.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced environment.
Private Nanny
Private Duty
01.2019 - 03.2024
- Taught children everyday skills and language.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
- Engaged with children on age-appropriate level.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Prepared meals and snacks for children based on dietary guidelines.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
Education
Bachelors - Disaster Preparedness And Emergency Management
Arkansa State University
Virtual10.2027
No Degree - Texas Licensed Claims Adjuster
Texas Licensing Company
Garland Texas07.2020
Technical Diploma - Medical Assisting
AEC Texas Institute
Garland Texas07.2002
Skills
- Verbal and written communication
- Attention to detail
- Adaptability and Flexibility
- Creative Thinking
- Meal Preparation
- Arts and crafts
- Housekeeping and Cleaning
- Multi-line phone system
- Risk Assessment
- Billing
- Damage Assessment
- Policy Interpretation
- Database-savvy
- Bookkeeping
- Insurance regulations knowledge
- Proficient in Snapsheet; File Handler; CCC One; Cloud Estimating; Mitchell Ultramate;
- Vehicle inspections
- Appointment Scheduling
- Inspection documentation
- Claims Investigation
- Knowledgeable in MS Applications; Snapsheet; CCC One; Cloud Estimating
- Natural disaster experience
- Automotive component understanding
- Structural Assessment
- Auto damage appraisal
- Appointment Coordination
- Customer service expertise
- Claims process explanation
- Onsite inspection skills
- Estimate Preparation
- Documentation Management
- Vehicle Inspection
- System evaluation
- Repair Cost Estimation
- Claims Handling
- Damage assessments
Timeline
Auto Claims Adjuster
Crawford
01.2021 - Current
Private Nanny
Private Duty
01.2019 - 03.2024
Bachelors - Disaster Preparedness And Emergency Management
Arkansa State University
No Degree - Texas Licensed Claims Adjuster
Texas Licensing Company
Technical Diploma - Medical Assisting
AEC Texas Institute
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