STERLTON WENNER
Fort Worth,TX
Summary
Highly qualified Claims Adjuster and Customer Service Manager with 5 years of extensive experience in properly investigating and resolving claims in accordance with company and regulatory guidelines. Demonstrating an efficient execution of best claim practices and a commitment to industry and company ethics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Crawford
04.2024 - 08.2024
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
Property Claims Adjuster
Alacrity
01.2024 - 04.2024
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Prepared reports of findings of investigations.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
Property Claims Adjuster
Pilot Catastrophe Services
02.2023 - 11.2023
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Used Xactimate to put together estimates for damage to the property.
- Reviewed physical property damage to determine extent of liability.
Auto Claims Adjuster
Alacrity Solutions
09.2022 - 01.2023
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Claims Adjuster
TheBest Claims Solutions
04.2022 - 08.2022
- Investigate mid to complex commercial property insurance claims in any of a variety of settings to evaluate coverage
- Obtain and analyze necessary information from the claimant and from experts such as architects, engineers, builders, construction workers, police officers, and others to fully and accurately assess the extent of the loss
- Apply understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings
- Maintain accurate, thorough notes, journal entries, and time and expense records as required
- Work directly with claimants to guide them through the claims process in a caring and professional manner
- Negotiate a fair settlement for claimants based on information collected
- Authorize all claims payments within the delegated authority
Automotive Claims Adjuster
Alacrity | Remote
01.2022 - 03.2022
- Examine and interpret insureds’ policies, forms in force, and other records
- Use varying methods of investigation, including taking recorded statements, consulting with police, inspecting property damage, and reviewing documents
- Estimate cost of repair, replacement, or compensation
- Prepares settlement letters, denial letters, Reservation of Rights, and other letters as needed
Automotive Claims Adjuster
RENFROE | Remote
01.2021 - 12.2021
- Negotiated liability exposures and subrogated claimant carriers on behalf of policyholders
- Resolved hundreds of bodily injury claims, assisting to meet and exceed office goal severities
- Educated and informed the insured on their policy and the claims process, personally yielding higher customer service than targeted by company goals
- Organized and prioritized time sensitive projects and claims, including total loss vehicle claims and catastrophe claims.
Property Claims Adjuster
Pilot Catastrophe Service
11.2020 - 12.2021
- Worked Freeze Investigative claims then transitioned to Wind and Hail
- Xactimate, Settle Assist, Xactinalysys
- NextGen and CPT proficient
- Worked in concert with customers and agents to negotiate settlements and manage the customer experience
- Collaborated with contractors, technicians and vendors on complex losses to come to equitable and accurate
- Deployed to catastrophe sites around the country for weeks at a time to assist other branch offices in the organization with increased claim volume
- Developed and participated in pilot programs to increase the efficiency and environmental sustainability of the claims organization
- Received awards for providing superior customer service and maintaining excellent file quality.
Construction Worker
Zavalas Construction
02.2020 - 10.2020
- Taking apart or constructing scaffolding, bracing and other temporary structures for the construction site
- Digging trenches and backfill holes to prepare for the construction site
- Operating equipment and heavy machinery used in construction sites
- Following instructions from construction project managers and supervisors
- Loading and unloading building materials
- Cleaning the construction site by removing hazards materials and debris from the worksite
- Assisting craft workers such as carpenters or electricians with their duties, if needed
Customer/Guest Services Manager
Omni Hotel Park West
01.2018 - 02.2020
- Maintain a high level of guest satisfaction by overseeing the whole front office activities
- Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
- Increase occupancy and profitability by developing and promoting hotel services and amenities through up- selling strategies
- Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
- Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
- P
Education
Business Administration, Associates Degree -
Temple College
06.2016
Skills
- Excellent People Skills
- Critical Thinking
- Decision Making
- Insurance Policy Knowledge
- Excellent Time Management Skills
- Claims Processing
- Customer Service
- Computer Proficiency
- Organizational Skills
- Multitasking Abilities
Certification
- State Farm Fire/ Property
- State Farm Auto
- State Farm Basic Estimatics
- USAA IA Certification
Languages
Spanish
Native or Bilingual
Timeline
Property Claims Adjuster
Crawford
04.2024 - 08.2024
Property Claims Adjuster
Alacrity
01.2024 - 04.2024
Property Claims Adjuster
Pilot Catastrophe Services
02.2023 - 11.2023
Auto Claims Adjuster
Alacrity Solutions
09.2022 - 01.2023
Claims Adjuster
TheBest Claims Solutions
04.2022 - 08.2022
Automotive Claims Adjuster
Alacrity | Remote
01.2022 - 03.2022
Automotive Claims Adjuster
RENFROE | Remote
01.2021 - 12.2021
Property Claims Adjuster
Pilot Catastrophe Service
11.2020 - 12.2021
Construction Worker
Zavalas Construction
02.2020 - 10.2020
Customer/Guest Services Manager
Omni Hotel Park West
01.2018 - 02.2020
Business Administration, Associates Degree -
Temple College
- State Farm Fire/ Property
- State Farm Auto
- State Farm Basic Estimatics
- USAA IA Certification
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