Xactimate
Sheunta Daniels
Mansfield,Texas
Summary
Dynamic Claims Adjuster Supervisor with over 10 years of experience in leading high-performing teams to achieve exceptional results through a customer-first approach. Adept at streamlining claims processes, resolving complex issues, and fostering a culture of continuous improvement and accountability. Proven track record of reducing turnaround times while maintaining rigorous quality standards and enhancing customer satisfaction. Combines strong analytical skills with empathetic leadership, consistently mentoring teams to excel in fast-paced environments and delivering superior service to clients.
Overview
12
12
years of professional experience
14
14
Certifications (Adjuster Licenses)
Work History
Property Claims Adjuster
State Farm Insurance
Irving, Texas
07.2023 - Current
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting customers through personalized, caring, and simple interactions
Independent Contractor, Property Claims Adjuster
Alacrity Solutions
Dallas, Texas
04.2023 - 05.2023
- Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages
- Experience working with contractors, and vendors for claims resolution
- Effectively communicate with policyholders, agents and service providers via phone, email, and internal systems to accurately document claim details
- Ability to successfully manage a pending claim load at varying stages of the claims process
- Ability to understand, computer generated loss estimates, engineer’s reports, and construction terminology
- Update and maintain comprehensive claim handling notations in electronic claims management system and other related applications
- Negotiating settlements and authorizing payments
Casualty Auto Claims Adjuster/Sr. Claims Adjuster Asbestos
U.S.C. LLC
Irving, Texas
01.2013 - 04.2023
- Work with policyholders, physicians, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way
- Explain policy coverage to policyholders and third parties
- Complete thorough investigations and document facts relating to claims
- Determine the value of damaged items or accurately pay medical and wage loss benefits
- Negotiate settlements with policyholders and third parties
- Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising, or recovering outstanding dollars
Education
Criminal Justice Major
Grambling State University
Skills
- Strong knowledge of property insurance policies
- Coverage and claim handling
- Compliance requirements
- Ability to assess damages
- Estimate repair costs
- Negotiate settlements
- Ability to multi-task across technical platforms
- Strong critical thinking skills
- Decision-making skills
- Resourceful
- Accountable
- Dependable
- Detail-oriented
- Strong organizational skills
- Strong analytical skills
- Property inspection
- Excellent time management skills
- Claims investigation
- Policy investigations
- Insurance regulations
- Damage assessment
- Personal accountability
- Excellent people skills
- Claims processing
- Complex Problem-solving
- Effective communication
- Adaptability
- Settlement determination
- Claims adjustment
Certification
- Texas, Adjuster All Lines
- Connecticut, Casualty Adjuster All Lines Except WC
- Delaware, Adjuster Casualty and Property
- Florida, Adjuster General Lines All
- Kentucky, Staff Adjuster Property and Casualty
- Louisiana, Claim Adjuster Property and Casualty
- North Carolina, Adjuster
- New Hampshire, Adjuster Property and Casualty Except WC
- New Mexico, Staff Adjuster
- Oklahoma, Adjuster Property and Casualty
- Rhode Island, Independent Adjuster Property and Casualty
- South Carolina, Adjuster Property and Casualty
- Vermont, Adjuster Property and Casualty
- Wyoming, Non-Resident Adjuster Property and Casualty
Systems Technology
- Proficient in Xactimate, XactContents, and other estimating/evaluation software
- Proficient in Microsoft Excel, Word, and Outlook
Accomplishments
- Licensed Claims Adjuster Certification
Top Performer Award
Customer Service Excellence Award
Property Claims Adjuster of the Year Award
Excellence in Claims Adjusting Award
Affiliations
- Local or State Adjusters Associations
- National Association of Public Insurance Adjusters (NAPIA)
- Local or State Adjusters Associations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsQuote
The best way out is always through.
Robert Frost
Software
XactContents
Microsoft Excel
Word
Outlook
Languages
English
Native language
Timeline
Property Claims Adjuster
State Farm Insurance
07.2023 - Current
Independent Contractor, Property Claims Adjuster
Alacrity Solutions
04.2023 - 05.2023
Casualty Auto Claims Adjuster/Sr. Claims Adjuster Asbestos
U.S.C. LLC
01.2013 - 04.2023
Criminal Justice Major
Grambling State University
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