Hi, I’m
Alexis Hughes
CPT (Certified Phlebotomy Technician)
Olive Branch,MS - MISSISSIPPI
Summary
I am seeking a position where an enthusiastic and experienced individual like myself with extensive knowledge in Phlebotomy (veniounture) data entry, Medical Front Office and customer service will have an opportunity for growth. I am one who desires to further develop and utilize their skills. I am a personable, dedicated worker who believes in providing the best with any line of employment; specifically in Phlebotomy and Data Entry. My credentials have been accredited by the National Healthcare Certification Organization. Those who have worked alongside myself will consider me to be a solid team player with an upbeat, positive attitude and proven skills in establishing rapport with patients/clients while providing basic knowledge/understanding in regards to Venipuncture procedures. With the motivation to maintain satisfaction for both the company and customer while contributing to company's success; I also maintain my sense of speed, time management, patient confidentiality and patient care standards. Previous employers describe me as articulate, enthusiastic, results-oriented, empathetic and purposeful; with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
12
years of professional experience
5
years of post-secondary education
4
Certifications
Work History
Crawford, TN
Data Entry Claim clerk
02.2023 - 06.2023
Job overview
- Enter claim information into Excel spreadsheets (up to 100 entries daily)
- Pay attorney fee’s and or bills to claimants through RMS (risk management services)
- Assist with establishments daily printing and drop-off of mail
- Order all office supplies
- Sent claim information and details to appropriate departments for review
- Make corrections on Excel Spreadsheets for data keeping
- Sorted documents and maintained organized filing process
- Scanned documents and saved in database to keep records of essential organizational information
Kennington Pointe, Memphis, Tennessee
Phlebotomy Technician
02.2019 - 09.2020
Job overview
- Collected over 100 blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation while reviewing patient records for accuracy and completeness.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored patients for reactions and verified sample quality.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Protected each patients privacy by following/reinforcing HIPAA guidelines.
ECS Federal-USPS, Memphis, TN
Customer Support Specialist I-IV
04.2015 - 02.2019
Job overview
- Assisted with problem solving and decision making with the United States Postal Service Headquarters division regarding technical issues
- Provided Technical Support for all escalations via email, phone, and fax
- Distributed monthly data reports regarding incoming calls, emails, faxes, and letters to their appropriate departments after carefully extracting and entering data
- Ensured team members were updated with essential business practices
- Evaluated customer account information to assess current issues and determine potential solutions
- Maximized customer satisfaction by handling more than 25 customer email and telephone interactions each day
- Documented client conversations via a data base system created internally to track client inquiries and to also document the resolution to the client’s initial reason for contact
- Assisted with recruiting and training of new hires
- Assisted with training and creation of SOP's pertaining to new internal software and data bases
- Assisted with online client enrollment for shipping services
- Assisted with the setup of client's SFTP to be sure the client’s software possessed the abilities to communicate data to USPS's software
- Used ServiceNow to create tickets for issues that were unable to be resolved at local level
Kennington Pointe, Memphis, TN
Medical Office Specialist
03.2011 - 02.2012
Job overview
- Contacted family members regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Centrifuged blood samples as outlined in clinical protocols.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Education
Phlebotomy Training Specialist , Memphis, TN
CPT Certification from Phlebotomy
07.2023 - 08.2023
Kirby High School , Memphis, TN
High School Diploma
08.2005 - 05.2009
National College of Business And Tech-Lexington , Memphis, TN
No Degree from Medical Office Specialist
06.2009 - 09.2010
Northwest Phlebotomy School , Memphis
No Degree from IV Placement
05.2001
Skills
Extensive problem solving, planning, organizing, and time management skillsundefined
Certification
Certified Business Analysis Professional (CBAP)
BLS
Basic Life Support Certification
Certificate of Completion
Alexis Hughes
has completed the requirements for
Basic Life Support
Single Source Health & Safety - My CPR
Pros
Date Completed: 7/28/23
Validity Period: 2 Years
Certificate ID: 019SCNU
CPT
Alexis Hughes
Certified Phlebotomy Technician
Certificate Number - N23105266
Issue Date - 07/27/2023
Renewal Expiration Date - 07/31/2025
Additional Information
I am an appointed Notary Public by the state of Tennessee.
Timeline
Phlebotomy Training Specialist
CPT Certification from Phlebotomy
07.2023 - 08.2023
NHCO Certified Phlebotomist Technician
07-2023
BLS Certified
07-2023
Data Entry Claim clerk
Crawford
02.2023 - 06.2023
Certified Notary Signing Agent
01-2023
Certified Business Analysis Professional (CBAP)
01-2020
Phlebotomy Technician
Kennington Pointe
02.2019 - 09.2020
Customer Support Specialist I-IV
ECS Federal-USPS
04.2015 - 02.2019
Medical Office Specialist
Kennington Pointe
03.2011 - 02.2012
National College of Business And Tech-Lexington
No Degree from Medical Office Specialist
06.2009 - 09.2010
Kirby High School
High School Diploma
08.2005 - 05.2009
Northwest Phlebotomy School
No Degree from IV Placement
05.2001
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