Jarell L. Rimaihi
Summary
Customer-focused Help Desk Technician with 5+ years’ experience in resolving network connectivity problems, hardware and software malfunctions, as well as peripheral equipment issues. Seeking to leverage my skills, continue to grow professionally and contribute to the growth of an organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Electronics Field Technician
RL Controls
04.2025 - Current
- Performed diagnostics, maintenance, repair, and field service on onboard vehicle systems, wayside electronics, and communications equipment.
- Installed, configured, and tested control systems and electronic components for transit vehicles and infrastructure.
- Collaborated with engineers and integration teams to troubleshoot system issues, implementing corrective actions in real time.
- Maintained documentation of service, repair, and calibration logs; ensured compliance with industry standards and safety protocols.
- Supported commissioning and start-up of new installations; performed site acceptance testing (SAT) and system validation.
- Provided preventative maintenance and routine inspections to mitigate downtime and ensure system reliability.
- Worked in adherence to quality control, safety, and regulatory requirements.
- Installed, maintained, and serviced cctv surveillance systems for transit vehicles and facilities.
IT Field technician
Geneva Management Inc.
09.2022 - 04.2025
- Provide high-quality and timely technical support for desktop, laptop, phone, mobile device, printer, scanner, and other technology systems across the organization
- Install and upgrade software, configured printers, and offered general technical assistance to end users
- Install, configure, and maintain a wide range of network infrastructure, including routers, switches, firewalls, wireless access points, and network servers
- Install, configure, and maintain closed-circuit television (CCTV) security camera systems to ensure reliable monitoring and surveillance
- Configure and administer core network services such as DHCP, DNS, VPN, and network monitoring tools to ensure reliable and secure operations
- Troubleshoot and repair malfunctioning CCTV equipment, including cameras, DVRs, monitors, and supporting infrastructure
- Responsible for the complete management of the software and hardware ecosystem, spanning procurement, deployment, maintenance, and end-of-life disposal
- Configure and test CCTV systems to verify proper recording, storage, and playback of footage
- Deployed new or replacement desktops and laptops using the organization's imaging solution
- Maintained inventory through the use of Asset Panda
- Managed and maintained Active Directory user accounts, groups, and permissions to ensure secure access to on premise and cloud-based systems
Tier 1 Service Desk Analyst
Department of Treasury (OCC)
05.2021 - 07.2022
- Provide frontline technical support and incident resolution for a wide range of government IT systems and applications, including desktops, laptops, mobile devices, printers, and enterprise software
- Provide application support to end users for key software including VPN, Office 365, Microsoft Teams, Power BI, SharePoint.
- Document all support calls, incidents, and resolutions in the ticketing system to maintain accurate records and facilitate knowledge transfer
- Managed and maintained Active Directory user accounts, groups, and permissions to ensure secure access to on premise and cloud-based systems
- Maintain the security of client computers and data by ensuring operating system updates and virus protection; eliminated malicious applications.
- Carried out systems maintenance duties such as software upgrades, backups, and file management to support continuous operations
- Escalated complex or high-priority issues to Tier 2 or Tier 3 support teams, ensuring seamless handoffs and timely issue resolution
- Demonstrate excellent communication skills to effectively interact with government employees of all technical skill levels
- Adhered to all government IT security standards, compliance requirements, and service-level agreements (SLAs)
- (Contract)
IT Consultant
Pueo Business Solutions
05.2020 - 04.2021
- Support Agile development through immersive learning experience and incremental review of web and desktop applications
- Review Acceptance testing to evaluate Insight releases from a user perspective; Work closely with Project Managers, Developers, and focus groups to minimize expenditures and enact change requests for future projects to improve the INSIGHT user experience.
- (Contract)
AV technician II
Avitecture
07.2019 - 04.2020
- Perform Soldering, fiber, Cat5/6 Testing and Terminations
- Set up and install Projectors, Video Monitors, Video Tele-conferencing Equipment
- Follow blueprints and AV drawings to ensure installations were executed to project specification
- Troubleshoot the operation of audiovisual equipment to include; Cameras, Video Conference Systems, Video Switch Equipment, Audio and Microphones
- (Contract)
Electronics Security Technician
MC Dean Inc.
05.2016 - 06.2019
- Install, configure and maintain a wide range of electronic security systems, including access control, intrusion detection, video surveillance (CCTV), and fire alarm systems
- Configure and tested security systems to ensure proper functionality, integration, and compliance with applicable codes and standards
- Troubleshoot and repaired malfunctioning security equipment, such as card readers, motion sensors, cameras, control panels, and communication devices
- Assist with logistic planning for personnel and equipment inventory
- Maintain detailed documentation on system configurations, maintenance activities, and organizational policies
- (Contract)
Inventory Management/AV Technician
TWD and Associates Inc.
02.2015 - 03.2016
- Transport and conduct inventory checks of merchandise; Televisions, cameras, Audio/visual equipment, sound systems and speakers
- Set up networks in office suites utilizing CAT5 and fiber cords, conducted fiber and laser tests
- Assist setting up company meeting/functions that require use of AV infrastructure
Education
Computer networks
ITT technical Institute
Skills
- Technical Support
- IT Infrastructure Management
- Network Troubleshooting
- System Administration
- Helpdesk Operations
- Service Now Proficiency
- Customer Service
- Leadership and Mentoring
- Project Coordination
- Documentation and Reporting
- Problem-Solving
- Communication Skills
Certification
Comp Tia Security + Public Trust Clearance
Highlights
- Assisted in the planning and execution of IT projects, configurations, system upgrades and network expansions
- Troubleshooting & Repairs
- Provided clear and concise instructions to users.
- Maintained SLAs
- Conducted training sessions for new coworkers, both in the field and in office environments
- System and Software Installation
Timeline
Electronics Field Technician
RL Controls
04.2025 - Current
IT Field technician
Geneva Management Inc.
09.2022 - 04.2025
Tier 1 Service Desk Analyst
Department of Treasury (OCC)
05.2021 - 07.2022
IT Consultant
Pueo Business Solutions
05.2020 - 04.2021
AV technician II
Avitecture
07.2019 - 04.2020
Electronics Security Technician
MC Dean Inc.
05.2016 - 06.2019
Inventory Management/AV Technician
TWD and Associates Inc.
02.2015 - 03.2016
Computer networks
ITT technical Institute