Jarell Sims
Gilbert,AZ
Summary
Offering abilities in customer service management and staff training, with experience in resolving customer issues and overseeing daily operations. Skilled in cash handling, retail inventory management, and fostering effective communication. Adaptable and organized, supporting efficient workflows and positive team environments across various settings.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Manager
Daiso
Chandler, AZ
09.2023 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
Store Manager
Poke Hale
Gilbert, AZ
07.2019 - 08.2023
- Utilized interpersonal skills to balance managing service staff schedules and needs to provide an enjoyable eating experience for customers.
- Prepared food and maintained cleanliness of food prep and service areas of restaurant, to provide quality meals to customers.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
Education
High School Diploma -
Primavera
Chandler, AZ05-2020
Skills
- Money handling
- Customer service management
- Friendly and positive
- Adaptability and flexibility
- Multitasking and organization
- Supply ordering
- Opening and closing procedures
- Staff training and development
- Retail inventory management
- Inventory control
- Customer service
- Team leadership
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Pharmacy Technician Trainee
Timeline
Assistant Manager
Daiso
09.2023 - Current
Store Manager
Poke Hale
07.2019 - 08.2023
High School Diploma -
Primavera