Jaren Roche
Magnolia,TX
Summary
A versatile U.S. Navy veteran with a strong foundation in customer service, safety management, and operational excellence. Dedicated to supporting healthcare teams, enhancing patient outcomes, and contributing to organizational success. Completed prerequisites for nursing school, and actively pursuing entry to further develop clinical expertise and deliver hands-on care.
Overview
7
7
years of professional experience
Work History
Flatbed Truck Driver
Mcelroy Truck Lines
11.2022 - 12.2023
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive delivery experience
- Operated and managed flatbed trucks to ensure timely and efficient delivery of goods and materials to various destinations, consistently maintaining a 95% on-time delivery rate
- Conducted pre and post-trip inspections of the truck's engine, body, trailer, and safety systems to maintain optimal performance and prevent operational delays
- Maintained accurate logs of routes, delivery schedules, and compliance with Hours of Service (HOS) regulations
- Loaded and secured freight using proper load techniques and safety protocols to ensure cargo stability during transit
Military Police
United States Navy
12.2017 - 12.2021
- Served as first responder to incidents, including natural disasters, active threats, and medical emergencies
- Train and mentor personnel in security and law enforcement procedures, ensuring readiness and compliance
- Analyze surveillance footage to detect and investigate suspicious activities or security threats
- Implement and enforce security measures to safeguard personnel, facilities, and classified information
- Inspect incoming and outgoing shipments for contraband and unauthorized materials.
Sales Lead (seasonal)
Under Armour
03.2017 - 11.2017
- Analyzed customer feedback to identify areas for improvement in products and services.
- Conducted regular meetings with sales staff to review goals and objectives.
- Provided training sessions for new employees on sales techniques, procedures.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Exceeded department expectations for productivity and accuracy levels.
Education
Some College (No Degree) - Pre-Nursing - In Progress
Sam Houston State University
The Woodlands, TXSome College (No Degree) - Pre-Nursing - In Progress
Lone Star Community College
MontgomerySkills
- Customer service
- Problem resolution
- Troubleshooting
- Defense Management
- Staff management
- Communications
- Microsoft Office/Excel
- Team building
Achievements
- United States Navy Veteran - Honorably discharged
- Class A CDL license - Diesel Driving Academy
- Global War on Terrorism Service Medal
- National Defense Service Medal
- Meritorious Unit Commendation
- Dean's List (2024)
Timeline
Flatbed Truck Driver
Mcelroy Truck Lines
11.2022 - 12.2023
Military Police
United States Navy
12.2017 - 12.2021
Sales Lead (seasonal)
Under Armour
03.2017 - 11.2017
Some College (No Degree) - Pre-Nursing - In Progress
Sam Houston State University
Some College (No Degree) - Pre-Nursing - In Progress
Lone Star Community College
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