JaRena M. Roland
Houston,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Electronics Sales Associate
Walmart
12.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier
Home Depot
04.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
Guest Service Associate
TopGolf
09.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Recommended top dining and entertainment options for guests in the area.
- Identified and explained property amenities to guests, supplying guests with information regarding hours of operation and cost.
- Walked through safety-rules to maximize guest safety.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Skilled at working independently and collaboratively in a team environment.
Kids Academy Coach
Topgolf
06.2021 - 08.2021
- My role as a Kids Academy Coach consisted of me coaching kids 12 & under
- Utilized positive communication to encourage team and promote integrity and respect.
- Modeled good sportsmanship and responsible behavior on greens to students to instill good etiquette and safety practices.
- Utilized various coaching models and techniques to maximize client success.
Guest Service Associate
TopGolf
06.2019 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Recommended top dining and entertainment options for guests in the area.
- Identified and explained property amenities to guests, supplying guests with information regarding hours of operation and cost.
- Walked through safety-rules to maximize guest safety.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Biological Sciences
University Of Nevada Las Vegas (UNLV)]
Las Vegas, NV08.2025
HS Diploma -
Emmett J. Conrad HS
Dallas, TX.06.2021
Skills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Time Management
- Leadership
- Creativity
- Teamwork
- Conflict Resolution
Additional Information
- Awards Perfect Attendance A Honor Roll A & B Honor Roll Second Team All District (Basketball) NAFTrack Completion Athletic Awards during High School (not listed)
Certification
- First Aid/CPR Certified
Timeline
Electronics Sales Associate
Walmart
12.2022 - Current
Cashier
Home Depot
04.2022 - 06.2022
Guest Service Associate
TopGolf
09.2021 - 12.2021
Kids Academy Coach
Topgolf
06.2021 - 08.2021
Guest Service Associate
TopGolf
06.2019 - 08.2021
No Degree - Biological Sciences
University Of Nevada Las Vegas (UNLV)]
HS Diploma -
Emmett J. Conrad HS
- First Aid/CPR Certified
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