
Seasoned Lead Health Information Specialist with over seven years of experience in healthcare information management and four years in training development. Expertise in onboarding, training curriculum development, and coaching in complex healthcare processes. Committed to delivering high-quality instruction while ensuring HIPAA compliance and enhancing employee performance.
• Train, mentor, and support more than 200 employees in HIPAA compliance, Release of Information procedures, medical record processing, and documentation standards.
• Design and continuously improve PowerPoint presentations, facilitator guides, and training materials to reflect evolving business processes and regulatory requirements.
Conducted on-boarding and transition training for new employees after corporate orientation.
• Monitor live and recorded calls, deliver individualized coaching, and reinforce best practices through constructive feedback.
Developed and delivered specialized instruction on attorney certification and subpoena processing.
• Perform quality assurance reviews to ensure regulatory compliance, accuracy, and protection of confidential patient information.
• Partner with leadership to support training initiatives, process improvements, and consistent operational standards.
Documented professional growth
Recognized as a trusted trainer and mentor who helps employees translate classroom instruction into confident job performance. Frequently selected to teach specialized topics and support customer service initiatives because of strong communication skills, technical expertise, and commitment to employee success.