Jarett Johnson
East Stroudsburg,PA
Summary
Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest.
Overview
10
10
years of professional experience
Work History
Optician
Visionworks
Bartonsville, PA
01.2021 - Current
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Repaired and adjusted frames to meet customer needs.
Front End Leader
Micro Center
Paterson, NJ
10.2018 - 01.2021
- Supervised team of 4-12 Customer Service Reps promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
Manager
Dollar Tree
West Orange, NJ
06.2015 - 10.2017
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
High School Diploma -
Paramus Catholic
Paramus, NJ06.2017
Seton Hall University
South Orange, NJSkills
- Opening and closing procedures
- Shift checklists
- Display setup
- Analytical mastery
- Cash transactions
- Employee training
- Listening skills
- Customer assistance
- Cash register operation
- Customer greeting
- Merchandise restocking
- Returns and exchanges
- Credit and cash transactions
- Patient record management
- Eyewear fitting
- Optical measurement
- Customer service
- Sales recommendations
- Attention to detail
- Eyeglass repair
- Corrective lens options
- Optical equipment operation
- Computer skills
- Adjusting eyewear
- Retail sales
Timeline
Optician
Visionworks
01.2021 - Current
Front End Leader
Micro Center
10.2018 - 01.2021
Manager
Dollar Tree
06.2015 - 10.2017
High School Diploma -
Paramus Catholic
Seton Hall University