Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jargi Desai

Monmouth Junction,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

TELLER I

TD BANK
08.2023 - Current
  • Provide exceptional customer service by assisting customers with various financial transactions, including deposits, withdrawals, account transfers, and check cashing
  • Accurately count and handle cash, checks, and other financial instruments while following bank procedures and security protocols
  • Educate customers on digital banking solutions, including mobile banking apps and online account management, to enhance their banking experience and reduce branch traffic
  • Balance the cash drawer at the beginning and end of each shift to ensure accuracy and compliance with cash handling regulations
  • Handle customer complaints and concerns with empathy and a commitment to resolving issues to the customer's satisfaction.

UNIVERSAL BANKER

PROVIDENT BANK
04.2022 - 07.2023
  • Responsible for daily cash/ check transactions
  • Building customer relationships and being responsible for opening accounts and promoting various promotions throughout the quarters
  • Assisting the higher chain of commands with daily branch functions, as well as learning various branch functions
  • Offer a wide range of banking products and services, including checking and savings accounts, loans, credit cards, and investment options, tailored to individual customer preferences
  • Maintain knowledge of industry regulations and bank policies to ensure compliance and mitigate risk
  • Participate in ongoing training and professional development to stay updated on banking trends, products, and services.

SHIFT LEAD

WALGREENS
09.2021 - 03.2022
  • Take on a leadership role where we oversee the team, opening and closing procedures, store operations and store inventory
  • Performing refunds, other voids and product returns, and cash drops to the safe, and make change available to cash registers as requested
  • Responsible for registering all sales on the cash register assigned, keeping records of scanning errors
  • Assists with bookkeeping tasks like cash report, cash counts, and ledgers, and bill payments as necessary or requested.

Education

Associate of Science -

Middlesex County College
Edison, NJ
06.2025

Skills

  • Financial Literacy
  • Customer Service
  • Technology Proficiency
  • Organization
  • Problem Solving
  • Written and Verbal Communication
  • Attention to Detail
  • Analytical Skills
  • Conflict Resolution
  • Teamwork
  • Risk Management
  • Multilingual Skills
  • Ethical Conduct

Certification

  • Currently studying to acquire a certification in Project Management by Google.
  • Currently studying to acquire a certification in IT Support by Google.

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Full Professional

Timeline

TELLER I

TD BANK
08.2023 - Current

UNIVERSAL BANKER

PROVIDENT BANK
04.2022 - 07.2023

SHIFT LEAD

WALGREENS
09.2021 - 03.2022

Associate of Science -

Middlesex County College

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Jargi Desai