Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jariana Florian

Holland,MI

Summary

Customer-focused professional delivering compassionate service across banking, retail, and healthcare. Bilingual communicator skilled in resolving concerns and enhancing user experiences while maintaining compliance and accuracy in fast-paced environments.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Customer Service Professional

Fifth Third Bank
Grand Rapids, MI
09.2025 - Current
  • Resolved customer concerns with professionalism and empathy, ensuring satisfaction and loyalty.
  • Assisted customers with account inquiries, transactions, and digital banking tools to enhance user experience.
  • Maintained accurate documentation and adhered to banking compliance standards to uphold regulatory integrity.

Customer Service Representative

JARS Cannabis
Grand Rapids, MI
12.2024 - 09.2025
  • Provided friendly, efficient service in fast-paced retail environment to foster positive customer experiences.
  • Guided customers in product selection and education to enhance purchase satisfaction.
  • Verified customer IDs and ensured compliance with state regulations to maintain service integrity.

Home Health Aide

NeuroCare Home Health
Grand Rapids, MI
03.2024 - 12.2024
  • Administered medication and managed treatment schedules for clients.
  • Monitored client health and reported changes to healthcare professionals.
  • Delivered personalized care to clients in a home setting.
  • Documented care activities accurately and delivered compassionate support to ensure client well-being.

Med Tech / Caregiver

Grand Brook Memory Care
Grandville, MI
05.2023 - 01.2024
  • Delivered patient-centered care while ensuring a safe and comfortable environment.
  • Administered medications and supported residents in daily activities to enhance their well-being.
  • Monitored patient vital signs and reported changes to nursing staff.

Quality Supervisor

MS Companies
Grand Rapids, MI
03.2022 - 07.2023
  • Supervised quality control inspections to ensure product compliance with standards.
  • Coordinated with production teams to resolve quality issues promptly.
  • Trained and supervised staff to maintain quality standards and ensure compliance with regulations.
  • Managed onboarding and maintained documentation processes to support accurate timekeeping and efficient integration of new hires.

Education

High School Diploma -

Grand River Preparatory High School
Kentwood, MI
05-2019

Skills

  • Customer service and issue resolution
  • Banking and call center support
  • Dispute mediation
  • Documentation and compliance
  • Patient and client communication
  • Medication administration
  • Quality assurance
  • Attention to detail
  • Bilingual communication (English and Spanish)
  • Training and development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Professional

Fifth Third Bank
09.2025 - Current

Customer Service Representative

JARS Cannabis
12.2024 - 09.2025

Home Health Aide

NeuroCare Home Health
03.2024 - 12.2024

Med Tech / Caregiver

Grand Brook Memory Care
05.2023 - 01.2024

Quality Supervisor

MS Companies
03.2022 - 07.2023

High School Diploma -

Grand River Preparatory High School
Jariana Florian