Jarien Jones
New Berlin,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues, as well as an outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Dedicated to providing outstanding service through effective communication and innovative problem-solving, with a history as a student athlete highlighting commitment and teamwork.
Overview
5
5
years of professional experience
Work History
Game Day Staff Member
Milwaukee Admirals
Milwaukee, WI
09.2025 - Current
- Coordinated game day operations to ensure a seamless guest experience.
- Monitored crowd management protocols to enhance safety and security during events.
- Assisted in setup and breakdown of event spaces, ensuring readiness for all activities.
- Collaborated with various departments to execute promotional activities during games.
- Provided information on promotions, schedules, and upcoming events to enhance guest awareness and excitement.
- Enhanced fan experience by providing exceptional customer service and promptly addressing issues.
- Assisted in setting up game day events, ensuring a smooth start to each match or event.
Travel Baseball Coach
Midwest Halos
Muskego, WI
06.2025 - Current
- Coached teams in proper fielding techniques, including throwing, catching, and positioning
- Evaluated players' performances during practices and games to identify areas for improvement.
- Instructed players on the fundamentals of baseball, such as batting and base-running techniques.
- Motivated players to strive for excellence both on and off the field.
- Communicated regularly with parents regarding their child's progress throughout the season.
- Developed individualized training programs for each player based on their skills and abilities.
Caregiver
Next Step Residential Services
New Berlin, WI
06.2022 - 09.2025
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided emotional support to clients during difficult times.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Front End Associate
Walmart
Muskego, WI
06.2021 - 07.2022
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
- Greeted customers warmly and directed them to appropriate store sections.
- Maintained clean and clutter-free front-end area.
- Stocked shelves with new inventory according to established guidelines.
- Provided product knowledge to customers as needed.
- Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
Education
Bachelor - Sports Management
University of Wisconsin-Parkside
05-2027
Associate of Applied Business - Business Administration And Management
College of Lake County
Grayslake, IL05.2025
High School Diploma -
New Berlin West
06.2022
Skills
- Strong teamwork
- Leadership qualities
- Cleaning and maintenance
- Sales experience
- Strong work ethic
- Event management
- Equipment setup
Timeline
Game Day Staff Member
Milwaukee Admirals
09.2025 - Current
Travel Baseball Coach
Midwest Halos
06.2025 - Current
Caregiver
Next Step Residential Services
06.2022 - 09.2025
Front End Associate
Walmart
06.2021 - 07.2022
Bachelor - Sports Management
University of Wisconsin-Parkside
Associate of Applied Business - Business Administration And Management
College of Lake County
High School Diploma -
New Berlin West