Lillian Johnson
Baltimore,MD
Summary
Highly motivated and enthusiastic professional with experience in the recreation and hospitality industry. Proven success in providing customer service. Dedicated to continuously learning new skills and best practices to stay up to date with industry trends.
Overview
3
3
years of professional experience
Work History
Game Day Staff Member
Oriole Park at Camden Yards
05.2022 - 08.2022
- Greeted guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Determined authenticity and applicability of presented tickets.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Assisted with maintaining guest and ballpark safety.
- Followed company uniform, performance and security policies.
Mayors Scholar
Youthworks Summer Jobs Launch Careers
06.2021 - 08.2021
- Learned new methods, processes, and procedures for research and writing.
- Worked as team member on complex academic projects.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Devoted time outside of class to do homework, labs or class preparation.
- Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.
- Developed and practiced study techniques to retain information and meet assignment objectives.
Career Mentee
Youthworks Summer Jobs Launch Careers
07.2020 - 08.2020
- Prepared for later career and occupational experiences by participating in learning opportunities and persevering through challenging tasks.
- Completed self-help or information sessions on subjects related to education and career planning.
- Reviewed career and employment-related programs.
Custodial Assistant
Youthworks Summer Jobs Launch Careers
07.2019 - 08.2019
- Swept, mopped, and vacuumed floors in assigned areas, emptied waste receptacles.
- Stocked restrooms with supplies such as toilet paper and hand soap.
- Organized educational items for easy access.
- Assisted in setting up events by moving furniture and other items as requested.
- Coordinated with team members to ensure all tasks were completed efficiently and on time.
- Reported any maintenance or safety issues to the supervisor immediately.
Education
Associate of Applied Science - Respiratory Care
Baltimore City Community College
Baltimore, MD05-2027
High School Diploma -
Western High School
Baltimore, MD06.2021
Skills
- Strong teamwork
- Cleaning and maintenance
- Customer assistance
- Organizational skills
- Safety compliance
- Professionalism
Timeline
Game Day Staff Member
Oriole Park at Camden Yards
05.2022 - 08.2022
Mayors Scholar
Youthworks Summer Jobs Launch Careers
06.2021 - 08.2021
Career Mentee
Youthworks Summer Jobs Launch Careers
07.2020 - 08.2020
Custodial Assistant
Youthworks Summer Jobs Launch Careers
07.2019 - 08.2019
High School Diploma -
Western High School
Associate of Applied Science - Respiratory Care
Baltimore City Community College
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