Jaris Wells
Elizabethtown,KY
Summary
Experienced Customer Care Representative who applies exceptional customer service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with an adaptable and resourceful mindset.
Overview
10
10
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
3PL RxCrossroads- 3PL LLC
10.2022 - Current
- Processed purchase order requests by phone or email for aesthetic corporate accounts
- Managed workload effectively for multiple Salesforce queues according to urgency or importance
- Performed Short Order and Galderma License reports for leadership to identify any discrepancies with customer accounts
- Trained new hires in Customer Care Galderma on best practices and processes for exceptional customer service
- Conducted training sessions with Customer Care representatives on Galderma License and Short Order reports
- Created training documents for Customer Care staff to utilize in increasing productivity and customer experience
- Managed high call volume with exceptional professionalism and efficiency.
- Knowledge of SAP systems to communicate with the warehouse and other departments within 3PL
- Knowledge of Pick/Packing and Manifesting within the warehouse.
- Technical experience with troubleshooting customers accounts regarding Customer Center inquiries for registration and INC tickets for urgent issues
PATIENT INTAKE SPECIALIST
McKesson- CoverMyMeds
10.2019 - 10.2022
- Collected and entered patient data into medical systems for physicians and patients
- Delivered exceptional customer service to every caller by leveraging knowledge of products and services
- Collaborated with leadership to solve patient escalations and gather data to present directly to the client
- Reported adverse drug events (ADE) and medication errors in alignment with regulatory policies and procedures
- Cross-trained and provided backup for SME'S and supervisors during re-enrollment season
- Trained newly hired agents and assisted with refresher trainings within the program.
ADMINISTRATION ASSISTANT
Kinloch City Hall
08.2016 - 08.2019
- Answered multi-line phone systems, routing calls and leaving the appropriate messaging for staff
- Scheduled office meetings and client appointments for staff
- Processed invoices and expense reports using Quickbooks system
- Maintained human resource documents and confidentiality of office personnel
- Greeted visitors warmly and professionally upon arrival at the office premises
- Proficiency in MS Office applications.
HEALTH CARE AIDE
To Lend A Hand- In Home Services
06.2014 - 07.2016
- Assisted patients with handling of daily transport to appointments and the hospital
- Checked vital signs and contacted supervisor regarding health concerns or behavioral changes
- Followed nutritional plans according to allergies and diet restrictions
- Organized therapeutic activities for the benefit of the patient's physical rehabilitation
- Attended staff meetings regularly to discuss progress reports on assigned cases.
Education
Bachelor of Science - Healthcare Management
Maryville University of Saint Louis
St Louis, MO05.2026
Skills
- Strong Attention to Detail
- High volume environments
- Strong Written and Verbal Communication skills
- Independent time management
- Conflict Management and Resolution
- Calm and Professional Under Pressure
- Customer Service
- Customer Retention Strategies
References
- Justine Blue, City Manager, Kinloch City Hall, (314) 701-1977, Justine.Blue@kinlochmo.org
- George Merritt, Operations Supervisor, McKesson- CoverMyMeds, (502) 552-0648, George.Merritt@mckesson.com
- Margaret Obasi, Customer Care Supervisor, McKesson 3PL, (407) 401-6147, Margaret.Obasi@mckesson.com
Timeline
CUSTOMER CARE REPRESENTATIVE
3PL RxCrossroads- 3PL LLC
10.2022 - Current
PATIENT INTAKE SPECIALIST
McKesson- CoverMyMeds
10.2019 - 10.2022
ADMINISTRATION ASSISTANT
Kinloch City Hall
08.2016 - 08.2019
HEALTH CARE AIDE
To Lend A Hand- In Home Services
06.2014 - 07.2016
Bachelor of Science - Healthcare Management
Maryville University of Saint Louis
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