Jaritzza Itzel Monroy
Santa Ana,CA
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
Panda Express
Santa Ana, CA
07.2024 - Current
- Managed front of house operations, maintaining cleanliness and organization in dining area.
- Assisted in inventory management, monitoring stock levels to support operational efficiency.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Crew Member
McDonald's
Santa Ana, CA
01.2024 - 11.2025
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash register transactions accurately while managing customer payments effectively.
- Adapted quickly to changing demands, demonstrating flexibility in a fast-paced environment.
- Worked front counter, drive-thru and other areas.
Education
Medical Assisting Certification - Medical Assisting
Santa Ana College
Santa Ana, CA06-2026
Skills
- Strong work ethic
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Attention to detail
- Time management
- Clear communication
- Food safety knowledge
- Greeting guests
- Open-close procedures
- Adaptability and flexibility
Certification
- Certified [HIPAA], - [February 19, 2026]
- Certified [Bloodborne Pathogens]
- Certified [Airborne Pathogens]
- Certified [Food Handler's Card] - [January 16, 2024]
Languages
English
Full Professional
Spanish
Full Professional
French
Limited Working
Timeline
Front of House Employee
Panda Express
07.2024 - Current
Crew Member
McDonald's
01.2024 - 11.2025
Medical Assisting Certification - Medical Assisting
Santa Ana College