Jarmaine Spruill
Chesapeake,VA
Summary
Detail-oriented customer service representative with proven skills in order processing and problem resolution. Committed to ensuring customer satisfaction through effective communication and timely solutions.
Overview
1
1
Certification
Work History
Part-Time Customer Service Representative
Brown Quality Management
Chesapeake , VA
07.2026 - Current
- Resolved customer inquiries promptly, enhancing satisfaction with services and support.
- Processed customer orders and managed account updates with high efficiency.
- Addressed customer complaints using effective communication and problem-solving strategies.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed customer orders efficiently, ensuring timely fulfillment. and facilitated timely shipment of products.
- Maintained accurate records of customer interactions within the database system.
- Provided accurate product and service information in response to customer inquiries, fostering informed decision-making.
- Maintained a tidy workspace to promote a welcoming environment for customers.
Flooring, Sander & Installer
Combined Heat & Power- Hardwood Flooring, INC
Cheasapeake, VA
05.2026 - Current
- Operated sanding machines to prepare hardwood surfaces for finishing.
- Applied appropriate safety measures when operating electric sanders including wearing protective equipment like goggles and face masks.
- Inspected materials for defects and ensured quality standards were met.
- Maintained clean work area to promote safety and efficiency.
- Followed safety protocols to minimize hazards while operating machinery.
- Assisted with loading and unloading hardwood materials for processing.
- Supported team members in troubleshooting equipment issues during production.
- Collaborated with colleagues to optimize workflow during busy periods.
- Recorded daily production activities and reported any concerns to supervisors.
Education
GED -
Virginia Department of Education VDOE
Richmond, Virginia 06-2009
Skills
- Customer service
- Order processing
- Customer feedback analysis
- Problem resolution
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Database management
- Workflow optimization
- Technical troubleshooting
- Communication
Certification
- Department of Labor- Forklift Safety and Operation Chesapeake, VA 2025
- Department of Transportation- Flagging Certification Chesapeake, VA 2023
- Department of Labor- Flooring Certification Chesapeake, VA 2021
Timeline
Part-Time Customer Service Representative
Brown Quality Management
07.2026 - Current
Flooring, Sander & Installer
Combined Heat & Power- Hardwood Flooring, INC
05.2026 - Current
GED -
Virginia Department of Education VDOE