Jarnette Robinson
NEWPORT NEWS,VA
Summary
Proven expertise in enhancing patient safety and promoting mental health awareness, honed at Riverside Regional Medical Center. Skilled in case documentation and fostering self-awareness, I excel in crisis intervention and patient education, significantly improving patient and family coping strategies. Demonstrated ability to maintain professional boundaries, contributing to a supportive and safe environment.
Overview
22
22
years of professional experience
Work History
Psych Technician
Riverside Health & Rehabilitation Center
09.2023 - Current
- Empowered families with essential coping strategies for dealing with loved ones diagnosed with a mental health condition.
- Promoted self-awareness in patients through guided reflection activities, encouraging personal growth and insight.
- Provided educational resources to families, fostering understanding of mental health conditions and available treatments.
- Maintained a safe environment for both patients and staff through diligent observation and crisis intervention techniques.
Personal Care Aide
Nurturing Hearts and Care
10.2010 - Current
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Nurse Assistant
The Gardens At Warwick Forest
06.2022 - 09.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Patient Safety Attendant
Riverside Regional Medical Center
03.2020 - 06.2022
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
Customer Service Representative Insurance Agent
Faneuil
09.2014 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
TJX Companies
04.2002 - 10.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Nurse Assist -
Riverside College of Health Careers
Newport News, VA08.2022
High School Diploma -
Jamestown High School
Williamsburg, VA06.2005
Skills
- Case Documentation
- Professional boundaries
- Self-awareness
- Substance abuse awareness
- Mental Health Support
- Family Support
- Behavioral Management
- De-Escalation Techniques
- Vital Signs Documentation
- Direct Patient Care
- Clinical Documentation
- Incident Reporting
- Behavior monitoring
- Patient Assessment
- Emergency Response
- Group therapy facilitation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Timeline
Psych Technician
Riverside Health & Rehabilitation Center
09.2023 - Current
Nurse Assistant
The Gardens At Warwick Forest
06.2022 - 09.2023
Patient Safety Attendant
Riverside Regional Medical Center
03.2020 - 06.2022
Customer Service Representative Insurance Agent
Faneuil
09.2014 - 03.2015
Personal Care Aide
Nurturing Hearts and Care
10.2010 - Current
Sales Associate
TJX Companies
04.2002 - 10.2013
Nurse Assist -
Riverside College of Health Careers
High School Diploma -
Jamestown High School
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