Jarod Cato
Lake City
Summary
Dedicated IT Specialist at Synergy Medical Group, developing expertise in IT operations and support. Driven to transition into cybersecurity, with a particular interest in Governance, Risk, and Compliance (GRC). Currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance at Western Governors University (WGU) (expected 2026) and holding CompTIA A+ and ITF+ certifications. Eager to apply technical skills and growing cybersecurity knowledge to a challenging entry-level role within GRC or a related cybersecurity field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Synergy Medical Group
Gainesville
02.2025 - Current
- Provided first-level technical support and troubleshooting for hardware, software, and network issues, ensuring minimal disruption to business operations.
- Spearheaded the implementation of PCI DSS compliance requirements for credit card processors, ensuring the security of sensitive financial data through the configuration of systems and adherence to security standards.
- Managed the setup and configuration of all company Internet of Things (IoT) devices, ensuring their secure integration into the network infrastructure.
- Oversaw the installation and configuration of a new network firewall, implementing security rules and policies to protect the company network from unauthorized access and cyber threats.
- Configured and deployed desktop computers for new and existing employees, ensuring proper software installation, network connectivity, and adherence to company IT standards.
- Managed user accounts and access permissions, maintaining system security and appropriate levels of data access.
- Performed regular system maintenance, including software updates and patch management, to enhance system stability and security posture.
Customer Service Representative
Synrgy Medical Group
Gainesville
03.2024 - 02.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction, demonstrating strong communication and interpersonal skills crucial for understanding and addressing stakeholder needs in GRC.
- Managed a high volume of incoming communications, consistently meeting or exceeding performance metrics for response time and resolution, highlighting organizational skills and the ability to manage and prioritize tasks effectively.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information, showcasing attention to detail and the ability to learn and apply complex information – valuable for understanding regulations and frameworks in GRC.
- Built rapport with customers through active listening, empathy, and personalized interactions, emphasizing the ability to build trust and communicate effectively with diverse audiences, a key aspect of GRC roles.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions, highlighting analytical and problem-solving skills essential for risk assessment and incident management in GRC.
Diesel Technician
Speedco Truck Lube and Tires
Lake City
09.2019 - 02.2025
- Performed diagnostic tests and repairs on a wide range of heavy machinery and equipment, including trucks, buses, and construction equipment, demonstrating analytical and troubleshooting abilities.
- Troubleshooted and repaired mechanical and electrical issues using diagnostic tools and technical manuals, showcasing technical aptitude and attention to detail.
- Collaborated with team members to complete repair and maintenance tasks efficiently and effectively, highlighting teamwork and communication skills.
Heavy Equipment Mechanic
SGL Constructors
Orlando
08.2018 - 09.2019
- Heavy equipment mobile mechanic, onsite repairs, engine and power plant diagnostics and repairs.
- Diesel engine repairs and hydraulic and energy system repairs.
- Emergency call outs and roadside repair.
Diesel Technician
Truck pm plus
Orlando
12.2017 - 04.2018
- Performed maintenance on equipment and general repairs and upkeep on class 6-8 trucks and trailers.
Diesel Mechanic
Carrol Fulmer Logistics
Groveland
02.2015 - 07.2016
- Carried out preventive maintenance and general upkeep on tractor trailers.
- Used basic diagnostic equipment to identify and repair small issues on trucks.
- Have general knowledge of DOT inspections.
- Mounted and balanced Tires, Coolant flushes, Oil and filter changes, Brakes, AC work, Axel repair and general maintenance.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University (WGU)
Online10.2026
Lake Tech Technical College
Eustis, FLUmatilla High School
Umatilla, FLSkills
- Customer Service
- Problem-Solving
- Communication (Written & Verbal)
- Technical Aptitude
- Diagnostics
- Attention to Detail
- Troubleshooting
- Teamwork
- Time Management
- Organization
- Cybersecurity Principles
- Risk Management
- Compliance Frameworks
Certification
- CompTIA A+
- CompTIA ITF+
Timeline
IT Specialist
Synergy Medical Group
02.2025 - Current
Customer Service Representative
Synrgy Medical Group
03.2024 - 02.2025
Diesel Technician
Speedco Truck Lube and Tires
09.2019 - 02.2025
Heavy Equipment Mechanic
SGL Constructors
08.2018 - 09.2019
Diesel Technician
Truck pm plus
12.2017 - 04.2018
Diesel Mechanic
Carrol Fulmer Logistics
02.2015 - 07.2016
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University (WGU)
Lake Tech Technical College
Umatilla High School
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