Jarod Fortuna
Rockford
Summary
Resilient and results driven Service Manager with progressive experience in operations and leadership. Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
EcoShield Pest Solutions
09.2023 - Current
- - Lead service operations and supervise technician performance and training
- - Handle escalated customer issues and ensure high service standards
- - Oversee project timelines, field logistics, and operational effectiveness
Field Operations Manager
EcoShield Pest Solutions
08.2022 - 09.2023
- - Directed daily field operations and strengthened communication systems
- - Supported technicians and optimized field execution strategies
Start Technician Manager
EcoShield Pest Solutions
04.2023 - 08.2023
- - Managed launch of new office, including hiring, onboarding, and licensing
- - Mentored staff in service delivery and customer engagement
Sales & Service Technician
Greenix Pest Control
04.2022 - 03.2023
- - Delivered pest control services and educated clients on solutions
- - Supported revenue growth through consultative sales
Pest Control Technician
Guardian Pest Solutions, Inc.
09.2021 - 04.2022
- - Maintained regulatory compliance while providing efficient pest control
Education
B.S. - Outdoor Recreation Management
Northern Michigan University
01.2021
High School Diploma - undefined
Algoma Christian High School
01.2017
Skills
- Project Management
- Team Leadership
- Customer Service
- Conflict Resolution
- Time Management
- Analytical Thinking
- Negotiation
- Multitasking and organization
- Positive attitude
Certification
- Pesticide Applicator: Core, 7A, 7B, 7F
- Open Water Diver
- Certified MSHA Surface Miner
Timeline
Service Manager
EcoShield Pest Solutions
09.2023 - Current
Start Technician Manager
EcoShield Pest Solutions
04.2023 - 08.2023
Field Operations Manager
EcoShield Pest Solutions
08.2022 - 09.2023
Sales & Service Technician
Greenix Pest Control
04.2022 - 03.2023
Pest Control Technician
Guardian Pest Solutions, Inc.
09.2021 - 04.2022
High School Diploma - undefined
Algoma Christian High School
B.S. - Outdoor Recreation Management
Northern Michigan University
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