Jarold Choquez
Palm Bay
Summary
Results-driven Equipment Professional with expertise in supporting commercial customers through parts management and inventory solutions. Developed strong customer relationships and identified sales opportunities, contributing to equipment uptime and profitability. Experienced Mechanical Technician with a focus on warehouse operations and heavy equipment maintenance, skilled in workflow organization and stakeholder coordination to enhance production efficiency.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Mechanical Technician
Pnp Enterprises
Palm Bay
03.2025 - Current
- Inspected mechanical systems to identify and troubleshoot issues.
- Diagnosed mechanical problems and determined solutions to correct concerns.
- Performed preventative maintenance on mechanical equipment and machinery.
- Operated and maintained machinery for optimal performance and efficiency.
- Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
- Collaborated with team members to complete maintenance tasks promptly.
- Collaborated with other technicians to complete complex projects efficiently.
- Installed, fit, cleaned and repaired valves, caps, hoses, pumps and gaskets.
- Employed hand tools to ensure the proper functioning of machinery and equipment. such as wrenches, pliers, screwdrivers.
- Maintained accurate records of repairs and preventive maintenance activities.
- Inspected completed work for accuracy and quality assurance.
- Modified machine settings to enhance production processes.
- Organized spare parts inventory to streamline access during repair operations. inventory to facilitate quick access during repairs or replacements.
- Followed safety regulations while working with hazardous materials and chemicals.
- Assembled, integrated and repaired equipment or systems in accordance with appropriate standards and procedures.
- Ensured the proper disposal of waste materials generated from repair works.
Parts Specialist
Dobbs Equipment
Orlando
07.2020 - 03.2025
- Supported commercial and contractor customers by identifying parts, pricing, availability, and alternatives to minimize equipment downtime and increase customer loyalty.
- Supported rental and equipment uptime by ensuring parts availability, directly contributing to rental conversions and customer retention.
- Tracked lost sales opportunities and backorders, providing substitute recommendations to enhance revenue recovery and market insights.
- Strengthened customer trust through consistent communication and problem resolution.
- Verified equipment model and serial numbers using John Deere Vision, Parts Advisor, JD Point, EQUIP, and Citrix, ensuring accurate quoting and order fulfillment.
- Participated in product training and internal sales meetings, maintaining up-to-date knowledge of new equipment, programs, and promotions to better serve customers.
- Assisted service technicians and customers during machine inspections and repair diagnostics, efficiently sourcing correct components to minimize downtime.
- Assisted service technicians and customers during machine inspections and repair diagnostics by sourcing correct components efficiently.
- John Deere
- Provided feedback to management on customer needs, product issues, and sales opportunities.
Supervisor
St. Cloud Towing & Collision
St. Cloud
03.2019 - 06.2020
- Managed daily operations, customer accounts, and scheduling for towing and repair services.
- Led and motivated staff to meet performance goals and customer satisfaction targets.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Acted as primary customer contact, handling pricing discussions, service timelines, and issue resolution.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
- Created new strategies for improving customer service standards within the organization.
- Coordinated collision repair processes with technicians and insurance adjusters.
- Conducted regular inspections of towing equipment to maintain operational readiness.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
Warehouse Inventory Specialist
International Shoppes
Valley Stream
06.2013 - 08.2019
- Maintained accurate inventory records to support timely high-volume order fulfillment.
- Collaborated with operations teams to minimize stock discrepancies and ensure smooth supply flow.
- Ensured proper documentation and organized storage and movement of inventory.
Warehouse Manager
All In One Entertainment
Queens
06.2013 - 08.2016
- Managed rental inventory lifecycle for event equipment, ensuring efficient tracking, logistics, and vendor coordination.
- Oversaw rental scheduling, setup, teardown, and customer coordination for large-scale events, enhancing overall event execution.
- Streamlined equipment tracking processes to improve utilization and minimize losses.
Education
Frank H Carey
New York, NYSkills
- Technical Product Knowledge
- Technical Troubleshooting
- Machine troubleshooting
- Equipment maintenance
- Preventive maintenance
- Component Installation
- Equipment Setup
- Mechanical repairs
- Inventory management
- Supply Chain Coordination
- Inventory Control Techniques
- Safety protocols
- Hand tools proficiency
- MS Office (Excel, Outlook, Word, PowerPoint)
- Problem solving
- Team collaboration
- Mechanical repairs
Certification
- 30+ Internal Dobbs / John Deere Certifications, including:
- Parts Management & Dealer Portal Best Practices
- Customer Service Skills
- Certified Rebuild Center (CRC) Overview
- JDLink Overview
- Service Advisor Manuals
- Extensive training in John Deere systems and product support
Languages
- English
- Spanish
Valid Driver License
- English
- Spanish
Timeline
Mechanical Technician
Pnp Enterprises
03.2025 - Current
Parts Specialist
Dobbs Equipment
07.2020 - 03.2025
Supervisor
St. Cloud Towing & Collision
03.2019 - 06.2020
Warehouse Inventory Specialist
International Shoppes
06.2013 - 08.2019
Warehouse Manager
All In One Entertainment
06.2013 - 08.2016
Frank H Carey