Jaron Miller
Grand Saline
Summary
Skilled in team leadership and critical thinking, I boosted team performance and customer satisfaction at Splash Kingdom by fostering collaboration and resolving escalated issues efficiently. My expertise in money handling and empathy ensures high-quality service delivery, demonstrating a commitment to excellence and a positive work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Worker
AJ's Sweet Ice
01.2023 - Current
- Elevated overall team performance through active participation in ongoing sessions of training new employees.
- Maintained up-to-date information on company policies, procedures, and offerings for accurate service delivery.
- Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Supervisor
Splash Kingdom
05.2022 - 10.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Grand Saline High School
Grand Saline05-2025
Associate of General Studies -
Tyler Junior College
Tyler05-2025
Skills
- Assertiveness
- Team building and leadership
- Critical thinking
- Collaborative Team Management
- Handling escalations
- Sales support
- Money handling
- Empathy and patience
Timeline
Customer Service Worker
AJ's Sweet Ice
01.2023 - Current
Customer Service Supervisor
Splash Kingdom
05.2022 - 10.2022
High School Diploma -
Grand Saline High School
Associate of General Studies -
Tyler Junior College
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