Summary
Overview
Work History
Education
Skills
Krab Kettle
References
Timeline
Generic

Patricia Marion

Florence,OR

Summary

Dedicated customer service professional with proven multitasking and time management skills, committed to delivering exceptional experiences that leave a lasting impression. Strong work ethic and a focus on client satisfaction drive success in fast-paced environments.

Overview

45
45
years of professional experience

Work History

Customer Service Worker

Krab Kettle
Florence, OR
04.2015 - Current
  • Maintained a professional attitude at all times when dealing with customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Greeted customers and ascertained customer needs.
  • Monitored stock levels of merchandise in order to replenish items as necessary.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Tracked inventory levels for all products.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Kept abreast of current industry trends in order to best serve customers' needs.
  • Developed strong customer relationships to encourage repeat business.
  • Handled cash transactions accurately and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls, responded to inquiries, and resolved customer complaints.
  • Provided exceptional customer service to ensure positive customer experiences.
  • Managed inventory and supplies to ensure materials were available when needed.

Junior Bookkeeper

Autowerks Nw
Portland, OR
06.1994 - 09.2014
  • Documented transaction details to track and manage financial data.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Performed clerical duties such as replying to emails and answering phone inquiries.
  • Assisted and supported external and internal audit teams.
  • Prepared monthly bank reconciliations, journal entries and general ledger postings.
  • Performed daily banking activities such as deposits and transfers between accounts.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Managed daily cash flow activities including deposits, withdrawals, transfers.
  • Generated monthly profit and loss reports to analyze revenue sources versus expenditures.
  • Collaborated with external auditors during annual audit process to provide required documents.
  • Reduced financial discrepancies by verifying accounting statements.
  • Assisted with the preparation of financial statements including income statements, balance sheets, and cash flow statements.
  • Prepared and processed payroll.
  • Assisted bookkeeper in maintaining accounts receivable and payable.
  • Researched discrepancies in account balances and reconciled transactions accordingly.
  • Managed accounts payable activities to ensure vendor payments were made on time.
  • Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
  • Processed payrolls accurately and timely to ensure employees were paid correctly.
  • Received and recorded cash, checks and transfers.
  • Corresponded with vendors regarding invoices, balances due, and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
  • Handled bi-weekly payroll services for company employees.
  • Created new vendors in the system according to established procedures for approval of payments.
  • Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
  • Maintained financial records and ledgers, ensuring accuracy and compliance with accepted accounting practices.
  • Monitored loans and accounts payable to confirm payments are current.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Wrapping Machine Operator

Ruth Ashbrook Bakery
Portland, OR
06.1980 - 12.1991
  • Comply with company policies regarding quality control procedures.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Monitor the feed and speed of machines during the machining process.
  • Verified production orders prior to starting set-up.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Adjust machine settings to complete tasks accurately.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.

Education

Some College (No Degree) - Bookkeeping

Mt. Hood Community College
Gresham, OR

Some College (No Degree) - Horticulture

Clackamas Community College
Oregon City, OR

Skills

  • Assertiveness
  • Scheduling
  • Complaint resolution
  • Customer service
  • Paperwork processing
  • Courteous demeanor
  • Banking operations support
  • In-store support
  • Professional telephone demeanor
  • Shipping and receiving
  • High-energy attitude
  • Empathy and patience

Krab Kettle

While working at the Krab Kettle I learned how to filet fish, cook and clean crab and what we call shaking a crab. Shaking a crab means getting the meat out of a crab which takes about 4 minutes per crab. We did this so we could sell fresh crab meat.

References

References available upon request.

Timeline

Customer Service Worker

Krab Kettle
04.2015 - Current

Junior Bookkeeper

Autowerks Nw
06.1994 - 09.2014

Wrapping Machine Operator

Ruth Ashbrook Bakery
06.1980 - 12.1991

Some College (No Degree) - Bookkeeping

Mt. Hood Community College

Some College (No Degree) - Horticulture

Clackamas Community College

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Patricia Marion