Jaron Ott
Delano,CA
Summary
Achieved high customer satisfaction through exemplary service in large-scale bar and dining establishments. Promoted safe food handling practices, contributing to a secure dining environment. Curated a diverse menu of drink recipes, enhancing the overall guest experience.
Overview
13
13
years of professional experience
Work History
Bartender/Manager Assistant
Tahoe Joes
Visalia, CA
02.2023 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Trained and mentored staff on steps of service, drink and food preparation, up selling and customer service standards.
- Monitored customer standards addressing any issues promptly to maintain a positive dining experience.
- Managed cash handling procedures including supervising transactions and preparing daily cash reports.
- Collaborated with management to implement promotional activities and improve customer engagement.
Bartender
Norwegian Cruise Line
HI
08.2022 - 12.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bar Manager
Delirium Cocktails
San Francisco, CA
06.2013 - 08.2022
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Consulted with managers to organize special events and promotions.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Restaurant Bar Manager
Courthouse 2021
Redwood City, CA
06.2018 - 09.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Implemented new drink policies, reducing over-pouring
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed strict recipes and drink measurements to minimize product used.
Catering Bartender
Barbary Coast Beverage Catering
San Francisco, CA
06.2014 - 09.2019
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Set up glassware, liquor and other necessary supplies for special events.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Poured and prepared mixed drinks for over 1000 customers per event
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender Shift Manager
The Lister Bar
San Francisco, CA
06.2013 - 09.2019
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
High School Diploma -
Delano High School
Delano, CA07.2011
Skills
- Detail Oriented
- Knowledge of Toast, Micros, and Aloha POS Systems
- Menu memorization
- Liquor, beer and wine knowledge
- Classic cocktails
- Clear and effective communication
- Highly reliable
- Performance improvement and training
- Staff Management
- Problem-solving
Personal Information
Title: Bartender/Manager
Timeline
Bartender/Manager Assistant
Tahoe Joes
02.2023 - Current
Bartender
Norwegian Cruise Line
08.2022 - 12.2022
Restaurant Bar Manager
Courthouse 2021
06.2018 - 09.2019
Catering Bartender
Barbary Coast Beverage Catering
06.2014 - 09.2019
Bar Manager
Delirium Cocktails
06.2013 - 08.2022
Bartender Shift Manager
The Lister Bar
06.2013 - 09.2019
High School Diploma -
Delano High School