Cassidy Kundinger
Beloit,WI
Summary
Customer Service professional with over 5 years of experience. Possess strong customer service skills, conflict resolution knowledge and high level of professionalism. Energetic, hardworking professional looking to utilize these skills to advance my career and contribute to a new organization.
Overview
6
6
years of professional experience
Work History
Assistant Manager/Bartender
Nettie’s Irish Pub
11.2022 - Current
- Provide customer service and support to all patrons
- Opening and closing responsibilities
- Train new staff members
- Balance cash registers at start and end of shifts
- Organize bank deposit information
- Managed cash flow for entertainment machines
- Maintained accurate inventory for staff
Bartender
Western Lakes Golf Club
05.2019 - Current
- Assist members and guests with golf outings, special events and other promotional activities
- Provide excellent beverage services to members and guests
- Track and manage inventory
- Complete and balance accurate daily sales checkout
- Opening and closing responsibilities
- Train new staff members
- Develop strong rapport with customers, providing personalized service and recommendations
Member Services Rep
Planet Fitness
11.2019 - 09.2020
- Greet members, prospective members and guests
- Answer phones and assist callers with questions
- Check members into the system
- New member registration
- Take prospective members on tours
- Respond to members questions and concerns in a professional, timely manner
- Assist in maintaining neatness and cleanliness of the club
Education
UW Whitewater - Graphic Design, Marketing
UW Whitewater
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Adobe Illustrator
- Internet
- Social media
- Creativity
- Customer service
- Cash handling
- Register reconciliation
- Leadership
- Ability to multitask
- Problem solving
- Strong communication skills
- Detail oriented
- Critical thinking
- Highly organized
- Cross-functional
Timeline
Assistant Manager/Bartender
Nettie’s Irish Pub
11.2022 - Current
Member Services Rep
Planet Fitness
11.2019 - 09.2020
Bartender
Western Lakes Golf Club
05.2019 - Current
UW Whitewater - Graphic Design, Marketing
UW Whitewater
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