Hirut Yigletu
Aurora,CO
Summary
Dynamic operations manager with extensive experience at Denver International Airport, excelling in crisis response and team leadership. Proven track record in enhancing customer service and streamlining operations. Skilled in vehicle management and strategic planning, adept at fostering communication and resolving conflicts in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager, Assistant Manager on Duty, Supervisor
Denver International Airport
Denver, CO
01.2003 - 01.2025
- Supervise and manage daily operations of shuttle bus services, including the coordination of an average of 45 employees.
- Oversee vehicle maintenance and ensure compliance with Department of Transportation (DOT) standards in collaboration with the Fleet Manager.
- Respond to emergencies, including vehicle accidents, Amber Alerts, and red alerts, providing immediate action and managing crisis situations.
- Assign schedules, routes, and buses, ensuring that operational efficiency is maintained throughout all shifts.
- Conduct daily shift briefings, communicate essential information to staff, and ensure adherence to company policies, safety standards, and customer service expectations.
- Monitor parking lots and terminals, assess client needs, resolve complaints, and ensure timely deliveries.
- Develop and implement policies to improve operations, streamline communication, and enhance customer service.
Shuttle Driver
Danver Coach
01.2022 - 01.2023
- Safely operated shuttle, ensuring the vehicle was well-maintained and compliant with safety standards.
- Provided excellent customer service by ensuring passengers were transported to their destinations efficiently and courteously.
Shuttle Driver
Denver International Airport
Denver, CO
01.1999 - 01.2003
- Safely operated shuttle buses, ensuring the vehicle was well-maintained and compliant with safety standards.
- Provided excellent customer service by ensuring passengers were transported to their destinations efficiently and courteously.
- Regularly inspected vehicles to ensure proper functioning, cleanliness, and readiness for service.
Cashier / Customer Service Representative
Brown Palace Hotel
01.2000 - 01.2001
- Managed cash register operations, processed refunds, and maintained cash drawer accuracy.
- Provided high-level customer service ensuring guest satisfaction.
Education
Certifiecat - Mule 24 Softwear
CDI24 Online Learning
Online01.2021
Nursing Program -
Community College of Aurora
Aurora, CO01.2016
High School Diploma -
San Diego Hoover High School
4474 El Cajon Blvd, San Diego, CA 9211506-1989
High School Diploma -
Dire Dawa High School
Ethiopia01.1989
Skills
- Operations Management
- Crisis Response & Emergency Management
- Team Leadership & Employee Development
- Customer Service Excellence
- Vehicle & Fleet Management
- Strategic Planning & Policy Development
- Communication & Conflict Resolution
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong customer service and communication skills
- Proven ability to lead and manage teams in high-pressure environments
- Excellent organizational and multitasking abilities
Certification
- Frontline Leaders Essentials Program, 07/01/23
- Microsoft Office Suite
- CDL Class B with P2 Bus Driver License
- Certified Nursing Assistant (CNA)
- Qualified Medication Administration Person (QMAP)
- Phlebotomy Certified
Education And Development
- CDI24 Online Learning, MuleSoft Development, 01/01/20 - 12/31/21
- Community College of Aurora, Aurora, CO, Nursing Program, 01/01/14 - 12/31/16
- Mountain States Employers Council, Foundations for Leadership, Strengthening Communication in Conflict, 01/01/06 - 12/31/16
- San Diego Hoover High School, Certified Nursing Assistant (CNA), 01/01/96 - 12/31/97
- Dire Dawa High School (Ethiopia), High School Diploma, 01/01/85 - 12/31/89
Timeline
Shuttle Driver
Danver Coach
01.2022 - 01.2023
Manager, Assistant Manager on Duty, Supervisor
Denver International Airport
01.2003 - 01.2025
Cashier / Customer Service Representative
Brown Palace Hotel
01.2000 - 01.2001
Shuttle Driver
Denver International Airport
01.1999 - 01.2003
Certifiecat - Mule 24 Softwear
CDI24 Online Learning
Nursing Program -
Community College of Aurora
High School Diploma -
San Diego Hoover High School
High School Diploma -
Dire Dawa High School
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