Aaron Valencia
Indio
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling daily operation functions, leading teams and coordinating exceptional service. Smooth and efficient multitasker and planner.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Front Office Supervisor/Manager on Duty
Hilton
Palm Desert, CA
02.2025 - Current
- Supervised front office operations, ensuring guest satisfaction and efficient service delivery.
- Collaborate with team members to handle guest request and services.
- Maintain financial stability by collecting deposits, fees and payments.
- Constantly develop innovative ways to help increase guest satisfaction.
Concrete Pump Operator
Valencia Masonry
Indio, CA
08.2012 - 02.2025
- Devoted to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Operated equipment to pump concrete and produce concrete materials at the work site.
- Stayed calm and focused in emergency situations to provide efficient fixes for any mechanical problems.
- Cleaned concrete pumps at end of each project to keep in good working condition and avoid breakdowns.
Front Office Supervisor
Parker Palm Springs
Palm Springs, CA
12.2022 - 01.2025
- Trained and mentored staff on customer service excellence and operational procedures.
- Used quick response and dynamic service skills to build relationships with guest.
- Entered customer data into Opera system and updated information.
- Coordinated communication between departments to ensure a positive guest experiences and issue resolution.
Busser/Server/Barback
Big Rock Pub
La Quinta, CA
11.2023 - 04.2024
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Assisted servers in delivering food and beverages to enhance customer experience.
- Worked quickly, communicated with other staff members and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed efficient workflow processes to enhance table turnover rates.
Busser/Server/Barback
The Nest
Indian Wells, CA
10.2018 - 11.2023
- Helped guest place orders, explained menu items and assisted with options for food allergy concerns.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Mentored junior staff, fostering teamwork and enhancing overall service quality.
- Reset and cleaned tables quickly to prepare for new customers.
Front Desk Supervisor/Manager on Duty
Hilton
La Quinta, CA
10.2021 - 02.2022
- Greeted visitors and guest upon arrival, offered assistance and answered questions.
- Ran reports detailing daily guest numbers, accounting numbers, income and room service usage.
- Balanced hotel accounts at end of day.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Trained and mentored team members on customer service best practices and hotel policies.
- Collaborated with other departments to streamline guest services and enhance overall experience.
Front Office Associate
Parker Palm Springs
Palm Springs, CA
07.2021 - 10.2021
- Greeted guest upon arrival, offered assistance and answered questions.
- Used quick response and dynamic service skills to build relationships with patrons.
- Kept accounts in balance and ran daily reports.
- Entered customer data into Opera system and updated information.
Executive Housekeeping Manager
Residence Inn by Marriott
Palm Desert, CA
01.2021 - 07.2021
- Assigned housekeeping staff to specific room buildings and room blocks based on abilities and daily requirements.
- Evaluated associate performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Implemented new cleaning processes and team strategies.
- Completed schedules, shift reports and other daily business documentation.
Front Office Supervisor/Manager on Duty
Courtyard by Marriott
Palm Desert, CA
12.2016 - 12.2020
- Handle all guest concerns, issues, inquiries and complaints as needed
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborate with team members to handle guest request and services.
- Maintain financial stability by collecting deposits, fees and payments.
- Constantly develop innovative ways to help increase guest satisfaction
Server/Bartender
Applebee's
Palm Desert, CA
07.2016 - 09.2018
- Upsold specials and beverage promotions to exceed sale goals.
- Worked quickly, communicated with other staff members and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Created orders, followed up with special requests to foster quality service and minimize complaints.
Department Manager
Walmart
Palm Desert, CA
11.2008 - 12.2012
- Offered each customer personal service and polite support to boost sales and customer satisfaction.
- Oversaw associate performance, corrected problems and increased efficiency to maintain sales targets.
- Coordinated restocking of sales floor with merchandise and accurate signage for promotions.
- Recruited, hired and trained associates to develop a productive team with excellent product and sales knowledge.
Office Administrator Manager
Law Offices Of Quezada Xochitl
Palm Desert, CA
06.2007 - 10.2008
- Handled all incoming business and client requests for information and documents.
- Answered and directed calls using multi-line switchboards.
- Offered office wide software support and training, including troubleshooting issues and usage.
- Conducted research using diverse resources to assist professional staff with routine and special project tasks.
Education
Class B State Contractors License - Trade School
Contractors State License Services CSLS
Palm Springs, CA07-2020
No Degree - Hospitality Administration And Management
College of The Desert
Palm Desert, CA12-2027
Skills
- Senior leadership
- Financial operations management
- Restaurant operations management
- Auditing experience within hospitality operations
- Merchandising Knowledge
- Hotel and accommodations guest complaints handling
- Phone etiquette
- Personal assistant experience
- Proactive hotel and accommodations guest assistance
- Paralegal experience
- Team management
- Operations management
- Guest Relations Development Management
- Data entry
- Upselling
- Productivity software
- Problem Resolution
- Software troubleshooting
- Hotel management
- Cost control Management
Certification
- ServSafe Food Protection Manager March 2021 to March 2026
- ServSafe Food Handler Certification
Languages
Bilingual
Additional Information
Authorized to work in the US for any employer
Timeline
Front Office Supervisor/Manager on Duty
Hilton
02.2025 - Current
Busser/Server/Barback
Big Rock Pub
11.2023 - 04.2024
Front Office Supervisor
Parker Palm Springs
12.2022 - 01.2025
Front Desk Supervisor/Manager on Duty
Hilton
10.2021 - 02.2022
Front Office Associate
Parker Palm Springs
07.2021 - 10.2021
Executive Housekeeping Manager
Residence Inn by Marriott
01.2021 - 07.2021
Busser/Server/Barback
The Nest
10.2018 - 11.2023
Front Office Supervisor/Manager on Duty
Courtyard by Marriott
12.2016 - 12.2020
Server/Bartender
Applebee's
07.2016 - 09.2018
Concrete Pump Operator
Valencia Masonry
08.2012 - 02.2025
Department Manager
Walmart
11.2008 - 12.2012
Office Administrator Manager
Law Offices Of Quezada Xochitl
06.2007 - 10.2008
Class B State Contractors License - Trade School
Contractors State License Services CSLS
No Degree - Hospitality Administration And Management
College of The Desert