Hi, I’m
Brandon Harris
Baton Rouge,LA
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
13
years of professional experience
Work History
Crowne Plaza Hotel
Front Office Supervisor/Manager on Duty
Current
Job overview
- Ensure Outstanding customer care at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Adhere to company credit limit / floor limit policies
- Allocate rooms to expected arrivals after checking the guests preferences and special requests
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
The Renaissance Hotel of Baton Rouge
Front Desk Agent/Night Auditor
01.2021 - 02.2023
Job overview
- Greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures
- Speak with Clear speech
- Have A polite manner
- A high standard of personal presentation
- Excellent verbal and written communication skills
- A good telephone manner
- Customer service skills, patience and tact
- Ability to be calm and well organized, even when working under pressure.
Allied Reliability
Contractor
02.2022 - 05.2022
Job overview
- Monitoring and maintaining warehouse equipment and machinery
- Setting up manufacturing equipment
- Overseeing training of new or Junior Machine Operators
- Using machine equipment to complete tasks
- Performing routine inspections of manufacturing equipment
- Evaluating the efficiency of each unit regularly, identifying improvements as needed.
Strom Engineering
Contractor
05.2021 - 10.2021
Job overview
- Monitor the efficiency of the production line to ensure timely load and shipment
- Assemble and prepare goods for shipment
- Complete quality assurance testing on goods and products
- Maintain proper storage for material and product inventory in warehouses
- Organize inventory in an easy-to-access process
- Utilize machinery such as forklifts to load orders
- Maintain the quality and upkeep of warehouse equipment including machinery
- Move materials or completed products and packages to established locations.
Conn's Home Plus
Sales Associate
11.2020 - 05.2021
Job overview
- Provided high-quality customer service to optimize customer purchasing and payment process
- Educated customers on available product options to meet and exceed customer service experience.
Advanced Cellular (Boost Mobile)
Sales Representative
08.2016 - 05.2020
Job overview
- Spoke with new and returning customers on the phone, helping them with their orders, selling and upgrading products
- Answered the telephone calls from potential customers who have been solicited through advertisements
- Explained the products or services and prices, and answered the questions from customers
- Key responsibilities include answering incoming calls and bidding on merchandise for pre-registered customers
- Registered new customers and handle customer service issues such as tracking packages and up selling merchandise.
Baskin-Robbins
STORE MANAGER
06.2010 - 10.2016
Job overview
- Responsible for the day-to-day operations of the store, coordinating, scheduling, supervising, directing and organizing the food and beverage service
- Managed all aspects of running store
- Hired and trained 5 employees
- Handled all team members' scheduling
- Motivated entire team
- Assigned team members promotions
- Handled product placement, display, and visual merchandising standards
- Performed daily drawer counts.
Education
Mckinley Senior High SchoolBaton Rouge, LA
High school diploma
05.2011
Skills
- Cash Handling
- POS
- Retail Sales
- Upselling
- Microsoft Word
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Telemarketing
- Store Management Experience
- Inside Sales
- Food service
- Hotel experience
- Restaurant experience
- Cooking
- Heavy lifting
- Guest services
- Accounting
- Communication skills
- OPERA
- Windows
Timeline
Front Office Supervisor/Manager on Duty
Crowne Plaza Hotel
Current
Contractor
Allied Reliability
02.2022 - 05.2022
Contractor
Strom Engineering
05.2021 - 10.2021
Front Desk Agent/Night Auditor
The Renaissance Hotel of Baton Rouge
01.2021 - 02.2023
Sales Associate
Conn's Home Plus
11.2020 - 05.2021
Sales Representative
Advanced Cellular (Boost Mobile)
08.2016 - 05.2020
STORE MANAGER
Baskin-Robbins
06.2010 - 10.2016
Mckinley Senior High School
High school diploma