Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Porter Kregness

Minneapolis,MN

Summary

Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.

Overview

7
7
years of professional experience

Work History

Front Office Supervisor/Manager on Duty

Hyatt Centric Downtown Minneapolis
03.2023 - Current
  • Was responsible for overseeing almost all on-site aspects of the hotel in the period between 3 PM and 7 AM, including, accounting, housekeeping, engineering, banquet, sales and night audit.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Oversaw a large portion of the accounting for the sale of the hotel including reconciling over $500,000.00 of open folios, going back 3 years.

To-Go Specialist/Server

The Nicollet Diner
09.2022 - 03.2023
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

Banquet Server

Olympic Hills Golf Club
09.2018 - 09.2021
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Education

Eden Prairie High School
Eden Prairie, MN

Skills

  • Multitasking proficiency
  • Records management
  • Hospitality services
  • Property management systems
  • Front desk operations
  • Staff training and development
  • Scheduling and calendar management

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Front Office Supervisor/Manager on Duty

Hyatt Centric Downtown Minneapolis
03.2023 - Current

To-Go Specialist/Server

The Nicollet Diner
09.2022 - 03.2023

Banquet Server

Olympic Hills Golf Club
09.2018 - 09.2021

Eden Prairie High School

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Porter Kregness