Hi, I’m
Renata Olivier
Edgewater,FL
Summary
An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment. Eager to elevate the level of customer satisfaction through delivery of superb customer service and demonstration of effective safety and comfort protocols.
Overview
14
years of professional experience
3
Languages
Work History
The Bridge Bar and Sunset Lounge
Bartender/Assistant Manager
03.2016 - 12.2022
Job overview
- Welcomed customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders
- Planned drink menus and informed customers about new beverages and specials
- Selected and mixed ingredients, garnishing glasses, and serving beverages to customers
- Checked identification to ensure customers are the legal age to purchase alcohol
- Took inventory and ordered supplies to ensure bar and tables are well-stocked
- Adhered to all food safety and quality regulations
- Handled cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
The Melting Pot
Server Trainer
02.2015 - 03.2021
Job overview
- Server
- Served patrons with food and beverages in a positive and friendly manner
- Helped patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Transmitted orders to bar and kitchen recording patrons’ choices and identifying patrons’ special dietary needs and special requests
- Served orders by picking up and delivering patrons’ choices from bar and kitchen and delivered accompaniments and condiments from service bars
- Responded to additional patron requirements by inquiring of needs and observing dining process
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
Chilis
Server
04.2009 - 02.2015
Job overview
- Served patrons with food and beverages in a positive and friendly manner
- Helped patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Transmitted orders to bar and kitchen recording patrons’ choices and identifying patrons’ special dietary needs and special requests
- Served orders by picking up and delivering patrons’ choices from bar and kitchen and delivered accompaniments and condiments from service bars
- Responded to additional patron requirements by inquiring of needs and observing dining process
- Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
Education
Daytona State College
GED
Skills
Time ManagementProblem SolvingMicrosoft Office (Word, Excel, PowerPoint, Outlook)Verbal CommunicationWritten CommunicationExcellent customer service skillsAbility to learn new things rapidly and adapt to new environmentsFirst AID/CPR ExperienceEnthusiasticAbility to remain calm in high pressure situationsSafety & SecurityAdministrative ExperienceServerCustomer HandlingManagerial ExperienceBartender
Food preparation and safety
Handling difficult customers
Staff Management
Fluency in Portuguese
Hospitality service expertise
Responsible alcohol service
Timeline
Bartender/Assistant Manager
The Bridge Bar and Sunset Lounge
03.2016 - 12.2022
Server Trainer
The Melting Pot
02.2015 - 03.2021
Server
Chilis
04.2009 - 02.2015
Daytona State College
GED