Jaron Wells
Fishers,IN
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
8
8
years of professional experience
Work History
Team Lead Manager
TopGolf
Fishers, IN
01.2025 - Current
- Led team of 15-20 in daily operations, ensuring seamless service delivery and guest satisfaction.
- Implemented training programs that enhanced staff performance and improved overall team efficiency.
- Developed operational strategies to streamline workflows, reducing wait times during peak hours.
- Mentored junior staff, fostering a culture of collaboration and continuous improvement within the team.
- Coordinated cross-functional teams to execute events, maximizing resource utilization and event success.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Guest Services Shift Lead
TopGolf
Fishers, IN
09.2018 - Current
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Coordinated with the entire staff to make find a way to make every customer feel heard and provide nothing but excellence
- Resolved customer complaints and issues and offered thoughtful solutions to maintain player satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
ACE Trainer
TopGolf
Fishers, IN
09.2019 - Current
- Facilitated training classes to onboard new employees and introduce them to our culture.
- Facilitated new employees by showing them daily responsibilities in their department during shadow shifts.
- Hire new employees during hiring events.
Support Shift Lead
TopGolf
Fishers, IN
08.2020 - Current
- Worked with a team of 10-15 to help coordinate employee responsibilities to keep up with venue demands.
- Assist my team to keep beverage stations and kitchen area stocked and clean.
- Provide my team with the tools and supplies needed to fulfill their responsibilities
- Worked safely with food and beverages.
Bartender
TopGolf
Fishers, IN
06.2024 - Current
- Crafted innovative cocktails to enhance guest experiences and drive repeat business.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on company standards and service excellence protocols.
- Delivered exceptional customer service, resolving issues to maintain satisfaction ratings.
- Coordinated with Bartenders and Barbacks to use teamwork and coordinated efforts to stay on top of our responsibilities as well as serving our customers in a timely and friendly manner.
Barback
TopGolf
Fishers, IN
10.2022 - Current
- Restocked glassware, cleaned tables and organized supplies to meet demands throughout the shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Replaced empty kegs and kept the bar stocked with drinks and other supplies.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Keeping storage areas stocked and clean
Education
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05-2022
High School Diploma -
Hamilton Southeastern High School
Fishers, IN05-2020
Skills
- Managing Department and Employees
- Conflict Resolution
- Employee Satisfaction
- Safe Work Practices
- Work Delegation
- Employee Coaching and Mentoring
- Complaint resolution
- Relationship building
- Equipment maintenance
- Workflow management
Timeline
Team Lead Manager
TopGolf
01.2025 - Current
Bartender
TopGolf
06.2024 - Current
Barback
TopGolf
10.2022 - Current
Support Shift Lead
TopGolf
08.2020 - Current
ACE Trainer
TopGolf
09.2019 - Current
Guest Services Shift Lead
TopGolf
09.2018 - Current
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Hamilton Southeastern High School