Jaronda Curry
Conduent Payment Integrity Solutions
14
years of professional experience
Dedicated and results-driven professional with extensive experience in claims research, healthcare performance management, insurance, and client relations. Proven expertise in process improvement, data analysis, compliance, and customer service contributes to organizational growth and efficiency. Recognized for adaptability and problem-solving abilities, along with exceptional interpersonal skills that foster collaboration with teams and clients. Committed to tackling new challenges with enthusiasm while delivering impactful solutions that advance organizational objectives and drive success in fast-paced environments.
Work History
Case Claims Research Associate III
3 Years 2 Months- - Investigated and analyzed medical claims to establish recovery potential.
- - Coordinated benefits for current and future claims, identifying and pursuing rebilling opportunities to maximize recovery.
- - Maintained up-to-date profiles and accounts for patients, providers, and insurance carriers.
- - Managed inbound and outbound calls, delivering clear communication and customer service to enhance client satisfaction.
- - Completed compliance requirements, training, and acknowledgements within deadlines.
- Analyzed data sets to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to streamline research methodologies and improve outcomes.
- Mentored junior researchers, enhancing team productivity and knowledge sharing.
- Led project initiatives focused on optimizing research processes for greater efficiency.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Gathered and organized information for research purposes.
Performance Liaison
2 Years 1 Month- - Collaborated with physician practices to enhance quality, optimize risk adjustment, streamline workflows, and elevate patient experience.
- - Developed training materials and facilitated on-site collaboration to advance provider and staff development.
- - Evaluated workflows and implemented process improvements to enhance efficiency.
- - Conducted data collection for appeals and compliance with coding/documentation standards to support accuracy and adherence.
- - Conducted data collection for appeals, exclusions, and compliance with coding/documentation standards.
- Consistently exceeded performance metrics while maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve performance goals, resulting in improved customer service metrics.
Order Specialist / Account Manager
1 Year 11 Months- - Fostered positive customer relationships while managing purchase order transactions to ensure satisfaction and retention.
- - Monitored, tracked, and resolved discrepancies to reduce costs and shipping delays.
- - Delivered accurate PO confirmations, reports, and documentation to buyers and suppliers, facilitating smooth communication and order processing.
- - Consolidated and reported key buyer data to support management decision-making and enhance strategic planning.
- Processed customer orders with accuracy and efficiency, ensuring timely fulfillment.
- Utilized order management systems to track shipments and resolve discrepancies.
- Developed strong relationships with suppliers to enhance product availability.
- Trained new team members on order processing protocols and best practices.
- Led initiatives to improve customer satisfaction through enhanced communication and service delivery.
- Ensured inventory accuracy by conducting regular audits, reconciling discrepancies, and updating database records accordingly.
- Collaborated with sales team members to accurately forecast demand and plan for appropriate inventory levels.
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
Insurance Claims Representative
3 Years 3 Months- - Processed insurance claims, ensuring accuracy and adherence to regulatory standards.
- - Resolved issues by communicating effectively with customers, attorneys, and public personnel.
- - Maintained claim documentation and updated stakeholders on case status promptly.
- - Identified opportunities for additional company program offerings.
Client Liaison
1 Year- - Investigated claims, negotiated settlements, and ensured policy compliance to facilitate timely resolutions.
- - Investigated claims, negotiated settlements, and ensured compliance with policies.
- - Coordinated with internal departments to efficiently resolve client inquiries and enhance service satisfaction.
- - Generated end-of-day and certification reports to streamline loan processing and support operational accuracy.
Mortgage Specialist
1 Year 9 Months- - Supported customers in mortgage workout and retention options to enhance borrower satisfaction.
- - Informed borrowers about foreclosure processes, repayment options, and eligibility to aid in informed decision-making.
- - Ensured compliance with OCC, CFPB, and regulatory standards.
- - Coordinated with CRMs, SPOCs, and negotiators to address customer needs effectively.
Education
Associate - Administrative Medical Assisting
High School Diploma
Skills
- - Multitasking
- Claims Documentation
- Advanced Excel (VLOOKUP
Pivot Tables
Formulas)
- Microsoft Office Suite (Word
Excel
PowerPoint
Access
Outlook)
- SAP
Siebel
AS400
iPortal
PACER
BKTrakker
Lotus Notes
HomeSaver
HomeBase
- Workflow optimization
- Critical thinking
- Attention to detail
- Work under pressure
Microsoft Office
- Communication skills
- Strong work ethic
Attention to detail
Timeline
Case Claims Research Associate III
Conduent Payment Integrity Solutions
04.2022 - 06.2025Read More
Performance Liaison
Steward Healthcare
06.2019 - 07.2021Read More
Order Specialist / Account Manager
Total Productive Staffing
06.2017 - 05.2019Read More
Insurance Claims Representative
Eberls Claims Service
03.2014 - 06.2017Read More
Client Liaison
Modis, Inc.
01.2013 - 01.2014Read More
Mortgage Specialist
Wingspan Portfolio Advisors
02.2011 - 11.2012Read More
Vicksburg High School
High School Diploma
Read More
Bryan University
Associate from Administrative Medical Assisting
Read More