JAROSLAVA DOCKALOVA
Senior Project/Program Manager
San Francisco,California
Summary
SENIOR PROJECT/PROGRAM MANAGER Quality-focused, solutions-minded project leader offering 10+ years of experience in coordinating, managing, and delivering large-scale, million-dollar technical, marketing, and digital projects for clients across a range of industries, with success in recovering and executing troubled projects. Forge alliances and partner with stakeholders and clients to gather requirements, identify needs, and develop data-driven strategies to fuel growth. Specialize in analyzing market trends to define project strategy and optimize user experiences. Thrive in high-pressure, fluid environments.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
Work History
SENIOR TECHNICAL PROJECT MANAGER
Firewood Marketing/Media Monks
San Francisco, United States
12.2019 - Current
- Hired to control large project portfolio and execute initiatives.
- Supported engineering, sales, marketing, and QA teams as technical liaison.
- Partnered with stakeholders to identify requirements and design project documents.
- Formulated integration system process flows, business process model plans, and data mapping diagrams.
- Identified and mitigated potential risks while saving development-related costs by monitoring contracts and service-level agreements.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Empowered 4 project teams for digital and technical development in Agile environment for $500K programs.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
SENIOR PROJECT MANAGER
HDMZ
San Francisco, California
01.2013 - 12.2019
- Recruited to manage high-value accounts and spearhead various projects for clients spanning pharmaceutical, medical device, and life sciences industries (media, digital marketing, technical, and strategic projects).
- Developed pitch decks, business proposals, RFP responses, and statements of work.
- Prepared project estimates and budgets.
- Led US-based, 5-member team of developers and multiple contractors in India.
- Identified project staff needs.
- Analyzed project status to identify and eliminate bottlenecks, monitored and adjusted schedules, and resolved conflicts related to scope or quality.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
PROJECT MANAGER
Technology Vision Group
Santa Cruz, California
01.2006 - 01.2013
- Brought on board to define detailed project scopes and specifications.
- Gathered and disseminated project materials to stakeholders.
- Managed vendors.
- Supervised and mentored up to 3 developers.
- Introduced quality assurance processes.
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
Education
MBA -
University of Illinois At Urbana-Champaign
Champaign, IL 01.2020 - 12.2021
Bachelor of Arts - Political Science And Government
University of Vermont
Burlington, VTSkills
Technical project planning
Project budget allocation
Strategic planning
Agile project management
Quality assurance
Dependency tracking
Risk mitigation
Written & Verbal Communication
Conflict resolution
Critical Path Method
Websites
Accomplishments
- Recovered 3 underperforming projects near cancellation; turned around initiatives to enable successful delivery.
- Boosted customer satisfaction 25% through transforming stalled or troubled initiatives; collaborated with clients to gather unique needs and provide custom project updates.
- Identified and mitigated potential risks while saving development-related costs by monitoring contracts and service-level agreements.
- Consistently delivered projects to time, budget, and quality requirements. Analyzed project status to identify and eliminate bottlenecks, monitored and adjusted schedules, and resolved conflicts related to scope or quality.
- Increased customer retention 30% and boosted sales 10% via cultivating strategic business relationships.
- Increased sales 15% by championing 6-month, $300K software deployment project to strengthen cyber security while better serving customers. New software helped position company for successful acquisition.
- Bolstered user satisfaction 85% after tracking and analyzing customer feedback, as well as implementing changes based on surveys.
Certification
Value Chain Management Specialization: Gies College of Business
Timeline
Infonomics: Gies College of Business
11-2021
Mobile Marketing Strategy: LinkedIn Learning
10-2021
Value Chain Management Specialization: Gies College of Business
05-2021
Business Analytics Specialization: Gies College of Business
05-2021
Design Thinking: LinkedIn Learning
04-2021
MBA -
University of Illinois At Urbana-Champaign
01.2020 - 12.2021
SENIOR TECHNICAL PROJECT MANAGER
Firewood Marketing/Media Monks
12.2019 - Current
Software Development Processes and Methodologies: University of Minnesota
09-2019
SENIOR PROJECT MANAGER
HDMZ
01.2013 - 12.2019
PROJECT MANAGER
Technology Vision Group
01.2006 - 01.2013
Bachelor of Arts - Political Science And Government
University of Vermont