John Higgins
LANGHORNE,PA
Summary
Accomplished Senior Technical Project Manager with a proven track record at Merck, adept in Agile project management and stakeholder communication. Spearheaded innovative cloud-based solutions, enhancing global user engagement by over 30%. Expert in cross-functional team leadership and technical project planning, delivering projects on time and within budget.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Technical Project Manager
Merck Research Labs
Branchburg, NJ
01.2022 - Current
- Company Overview: The Development Data Consumption (DDC) Product Line supports a variety of business partners, including clinical trial operations, study site quality, and regulatory, to over 6,000 global users.
- DDC is comprised of six major products that include the MRL Data Hub, MRL Analytics, Data Publications, Labeling Dashboard (LDASH), Master Data, and Data Governance.
- Manage development projects supporting Next Gen Analytics teams in their transition to Agile, coach best Merck practices, and support global business teams in Agile adoption.
- Applications support the ingestion, transformation, and delivery of cloud-based data.
- Function as Scrum Master, facilitating daily stand-ups, backlog grooming, sprint planning, sprint demo, and sprint retrospective, utilizing JIRA, Confluence, AWS, and Azure DevOps.
- Coordinating releases for four squads covering two independent GxP-compliant platforms.
- Manage the implementation of Veeva RIM for Clinical Trial Registry and Global Content Planning.
- Function as Change Manager, coordinating change requests in ServiceNow.
Senior Project Manager
Merck Animal Health Intelligence
Madison, NJ
01.2021 - 01.2022
- Manage development projects supporting Data Labs team in their transition to Agile, coach best Merck practices and support global business teams in Agile adoption
- Manage migration of Jira instances to Merck cloud instance
- Manage and support adoption of Jira Align tool by product leadership
- Application gathers data via IoT, RFID chips, collects, and sends to AWS cloud, customers provided reporting and analysis via mobile app or web portal
- Function as ScrumMaster facilitating daily standups, backlog grooming, sprint planning, sprint demo, sprint retrospective utilizing JIRA and Confluence
Senior Program Manager
Merck Human Health, Global Vaccines
West Point, PA
01.2019 - 01.2021
- MVLOFT portal project manager/scrum master: Portal used by business used for Forecasting, Long range operational planning, Opportunities and Tenders reporting and analysis
- Market Intelligence Network Portal: Project manager in development of web portal allowing global sales users to submit competitive intelligence for review and approval for enterprise distribution
- Function as ScrumMaster facilitating daily standups, backlog grooming, sprint planning, sprint demo, sprint retrospective utilizing JIRA and Confluence
Technical Project Manager, Digital Transformation
International SOS
Trevose, PA
03.2019 - 11.2019
- Managing implementation of new CPaaS provider in effort to create and expand omni-channel program
- Manage onshore/offshore team, vendor relations, review budget and invoicing, ensure SLA met, and provide executive level reporting
- Function as ScrumMaster facilitating daily standups, backlog grooming, sprint planning, sprint demo, sprint retrospective utilizing JIRA and Confluence
- Assist in the establishment and defining standards of PMO within Digital Transformation organization
- Migration of custom cloud application from BizFlow to Service Now platform
- Assisted the Global Delivery Director in creating a PMO and establishing PMO standards
Program Manager
Merck
West Point, PA
08.2018 - 03.2019
- Managed multiple agile projects (DevOps, SV&T, Productization) for Digital Transformation program
- Manage project and implementation of Deployment Pipeline for DevOps model within the Global Human Health organization and Release Management Organization
Program Manager
Johnson and Johnson Healthcare Systems
Piscataway, NJ
03.2017 - 08.2018
- Managing multiple agile projects for the Johnson & Johnson Customer Connect portal
- JJCC is a global B2B commerce platform supporting supply chain & logistics
Senior Customer Engagement Manager
InsPro Technologies
Eddystone, PA
08.2016 - 03.2017
- Responsible for effectively managing multiple projects, ensuring that projects are delivered on time, within budget and on schedule
- Evaluate software modification requests to determine the best solution to problems, features or business processes
IT Project Manager
Toll Brothers
Horsham, PA
11.2015 - 08.2016
- Manage software development (Salesforce) for Legal Claims, Internal Audit, and Marketing
- Improved system performance as well as introduced a new mobile application
Senior Project Manager
HighPoint Solutions
King of Prussia, PA
07.2011 - 11.2015
- Worked with Highpoint Solutions, managing day-to-day operations of Commercial Data Environment for InterMune
- Performed change management, status reporting, and project management
Global Application Development Manager
Right Management
Philadelphia, PA
10.2006 - 07.2011
- Worked for Right Management, managing global software development for ERP system implementing new business processes and operational changes
Manager of Web Operations
Comcast
Philadelphia, PA
03.2004 - 10.2006
- Managed software development and operations for Comcast.com
- Conducted project management activities ensuring successful change management and on-time delivery
Engineering Consultant / Software Engineer
CRAZYGRAZER.COM
Las Vegas, NV
01.2003 - 02.2004
- Created online retail store which included credit card processing
Software Engineer
Inventa Technologies
Mount Laurel, NJ
03.1999 - 12.2002
- Member of engineering team and software developer for web-based Java reporting software
Systems Analyst
Cendant Mortgage
Mount Laurel, NJ
08.1997 - 03.1999
- Designed and implemented database and business logic support for Mortgage Resource Center (B2B)
Education
Associates Degree - Business Management
Temple University
Philadelphia, PADatabase Management certificate -
Georgia Technical Institute
Mount Laurel, NJSkills
- Stakeholder management
- Cost management
- Product management
- Scrum Master
- Software development lifecycle
- Technical leadership
- Cross-functional team leadership
- Agile project management
- Technical project planning
- Release planning
- Project management
- Vendor relationship management
- Stakeholder communication
- Project leadershi
Certification
- Certified ScrumMaster (CSM), 701471, http://certification.scrumalliance.org/accounts/701471-john-higgins
- Scrum Fundamentals Certified, 593880
- Atlassian University – JIRA for Software Development Teams, 03/2017
- Atlassian University – BITBUCKET for Source Code Management, 03/2017
- Johnson and Johnson – PMx (Project Management eXcellence), 03/2017
- Simply Learn – PMP Certification Course, 02/18-09/18
Specialachievements
Selected for Emerging Talent Program-Right Management, 2007-2008, High-profile program supported by both Right and Manpower’s Executive Leadership Teams and targets high-performing and high-potential talent within the organization.
Timeline
Senior Technical Project Manager
Merck Research Labs
01.2022 - Current
Senior Project Manager
Merck Animal Health Intelligence
01.2021 - 01.2022
Technical Project Manager, Digital Transformation
International SOS
03.2019 - 11.2019
Senior Program Manager
Merck Human Health, Global Vaccines
01.2019 - 01.2021
Program Manager
Merck
08.2018 - 03.2019
Program Manager
Johnson and Johnson Healthcare Systems
03.2017 - 08.2018
Senior Customer Engagement Manager
InsPro Technologies
08.2016 - 03.2017
IT Project Manager
Toll Brothers
11.2015 - 08.2016
Senior Project Manager
HighPoint Solutions
07.2011 - 11.2015
Global Application Development Manager
Right Management
10.2006 - 07.2011
Manager of Web Operations
Comcast
03.2004 - 10.2006
Engineering Consultant / Software Engineer
CRAZYGRAZER.COM
01.2003 - 02.2004
Software Engineer
Inventa Technologies
03.1999 - 12.2002
Systems Analyst
Cendant Mortgage
08.1997 - 03.1999
- Certified ScrumMaster (CSM), 701471, http://certification.scrumalliance.org/accounts/701471-john-higgins
- Scrum Fundamentals Certified, 593880
- Atlassian University – JIRA for Software Development Teams, 03/2017
- Atlassian University – BITBUCKET for Source Code Management, 03/2017
- Johnson and Johnson – PMx (Project Management eXcellence), 03/2017
- Simply Learn – PMP Certification Course, 02/18-09/18
Associates Degree - Business Management
Temple University
Database Management certificate -
Georgia Technical Institute
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