Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarred Druge

Manteca,CA

Summary

Dynamic and results-driven professional with a proven track record at Panda Express, excelling in team leadership and cash handling. Recognized for enhancing customer satisfaction through effective complaint resolution and fostering a positive work environment. Skilled in motivating teams and ensuring operational excellence while maintaining a safe and organized workplace.

Overview

7
7
years of professional experience

Work History

Shift Leader

Panda Express
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Assistant Manager

Mountain Mikes Pizza
05.2018 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Associate Degree Criminal Justice - Criminal Justice

Modesto Junior College
Modesto, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team motivation
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • Team supervision
  • Conflict resolution
  • Goal setting and tracking
  • Motivational leadership
  • Complaint resolution
  • Sales and upselling
  • Role modeling

Timeline

Shift Leader

Panda Express
05.2023 - Current

Assistant Manager

Mountain Mikes Pizza
05.2018 - 05.2023

Associate Degree Criminal Justice - Criminal Justice

Modesto Junior College

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