Jarred Rodriguez
Sierra Vista,USA
Summary
Results-driven IT specialist with a strong background in technical support, customer service, and system administration. Proven ability to efficiently troubleshoot hardware and software issues, drive user satisfaction, and build long-term relationships with customers. Possess excellent communication and analytical skills, with a strong passion for ongoing learning and professional development.
Overview
3
3
years of professional experience
Work History
Technology Specialist
American Technology Specialist
08.2025 - Current
- Developed and documented network policies, procedures and standards.
- Diagnosed and resolved hardware and software issues.
- Administered networks by creating user accounts and managing permissions.
- Logged updates on support tickets to communicate status to users and managers.
System Administrator (Data Services Section Lead)
SOS International LLC
08.2024 - 06.2025
- Participated in patching and STIG compliance for vSphere 7.0, ensuring the security and integrity of virtual infrastructure
- Provisioned and managed virtual infrastructure, including ESXI hosts, to meet organizational needs
- Coordinated with vendors and on-site Points of Contact (POCs) to ensure seamless operations and minimize downtime
- Collaborated with cross-functional teams to resolve technical issues and improve overall system performance
Windows Server Administrator (IIS)
KFORCE
04.2024 - 08.2024
- Maintained the security posture of the organization through server administration, patch management, and STIG compliance
- Patched and maintained IIS and GIT servers, ensuring timely and secure updates to minimize vulnerabilities
- Set up new IIS servers and assisted with code deployment to web servers, ensuring smooth and efficient operations
- Provided technical support and guidance to end-users, resolving issues and improving overall user experience
Service Desk Agent L2
Abacus Solutions LLC (AESD)
07.2022 - 04.2024
- Troubleshooted technical issues and resolved customer inquiries in a timely and professional manner, ensuring high customer satisfaction
- Escalated incidents to next-level support teams, adhering to Service Level Agreements (SLAs) and ensuring prompt resolution
- Maintained accurate records of customer interactions and resolutions in the helpdesk tracking system (AESMP), ensuring seamless communication and follow-up
- Performed troubleshooting on active directory and desktop applications for end-users, resolving issues and improving overall system performance
Education
Undergraduate Certificate - Cybersecurity
University Of Arizona South
Sierra Vista, AZ01.2022
Bachelor's Degree - Cyber Operation: Defense And Forensics
University Of Arizona South
Sierra Vista, AZ01.2022
Associates Degree - CIS Business Administration
Cochise College
Sierra Vista, AZ01.2020
Skills
- vSphere administration 70/80
- ESXi/UCS host maintenance
- Security compliance on an enterprise scale
- STIG compliance management
Certifications
- Security +
- Server +
- VCTA
- ITIL v4
Timeline
Technology Specialist
American Technology Specialist
08.2025 - Current
System Administrator (Data Services Section Lead)
SOS International LLC
08.2024 - 06.2025
Windows Server Administrator (IIS)
KFORCE
04.2024 - 08.2024
Service Desk Agent L2
Abacus Solutions LLC (AESD)
07.2022 - 04.2024
Associates Degree - CIS Business Administration
Cochise College
Undergraduate Certificate - Cybersecurity
University Of Arizona South
Bachelor's Degree - Cyber Operation: Defense And Forensics
University Of Arizona South