Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jarrell Johnson

Savannah,GA

Summary

Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Knowledgeable and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

8
8
years of professional experience

Work History

Retail Sales Representative

Metro by T-Mobile
11.2022 - Current
  • Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
  • Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
  • Advise prospective and current customers by answering questions and addressing concerns about purchased products.
  • Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
  • Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
  • Follow organization standards to maintain quality service and guarantee customers receive exceptional service
  • Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor
  • Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs

Maintenance Mechanic

Firestone Complete Auto Care
03.2022 - 10.2022
  • Perform basic care and maintenance, including changing oil, checking fluid levels, and rotating tires
  • Repair or replace worn parts, such as brake pads, wheel bearings, and sensors
  • Perform repairs to manufacturer and customer specifications.

Car Washer/Detailer

Savannah Car Wash
05.2019 - 08.2021
  • Clean vehicles according to company standards or client specifications, which may include performing detail inspections, thoroughly washing, buffing, and waxing exteriors, vacuuming, steaming, and deodorizing interiors, and keeping records related to gas levels and the condition of the vehicle.

Food Runner

Ruth's Chris Steak House
03.2016 - 03.2021
  • Deliver Food
  • As their name would suggest, the main responsibility of Food Runners is to “run” food from the kitchen to waiting customers or to members of the wait staff
  • This involves lifting trays, plates and glasses, sometimes multiple at one time
  • Assist Customers
  • One of the most important duties performed by Food Runners is that of dealing with customer questions and complaints
  • If customers are unhappy with their food or the service they’ve been provided, it is typically up to the Food Runner to identify the problem and address it accordingly
  • And, an ongoing basis
  • Food Runners will need to refill guests’ drinks
  • Greet Guests
  • Since members of the wait staff are often busy attending to other tables, Food Runners will usually be charged with greeting guests, providing them with menus and explaining items on the menu to them
  • Check Food
  • As the liaison between the back of house and front of house, it’s crucial that Food Runners inspect food orders for accuracy and presentability before it is handed over to members of the wait staff
  • Clean
  • After guests have left the restaurant, Food Runners need to clear and clean their table, bring dirty dishes back to the kitchen and, depending on if the restaurant employs a dish washer, wash used dishes to prepare them for the next guests’ use.
  • Greeted customers and provided outstanding customer service.
  • Collaborated well with other food runners to deliver orders accurately.

Security Guard

MRH Security Services
05.2018 - 10.2020
  • Secure premises and personnel by patrolling property
  • Monitoring surveillance equipment
  • Inspecting buildings, equipment, and access points, permitting entry
  • Obtain help by sounding alarms
  • Prevent losses and damage by reporting irregularities
  • Informing violators of policies and procedures
  • Restraining trespassers.

Crew Member/S Crew Member/Cashier Team Lead

Wendy, Wendy's Calhoun
07.2017 - 04.2018
  • Work Together As One.
  • Worked in a high pressure environment
  • Maintained quality control
  • Helped train new employees
  • Worked the cash register
  • Performed various administrative tasks
  • Communicated with customers
  • Helped customers with orders
  • Made food
  • Took out trash and recycling
  • Loader/Unloader
  • Alleviated customer service needs with policy-appropriate solutions.

Food Runner

Dollar Tree Distribution Warehouse
03.2016 - 07.2017
  • Load and unload merchandise
  • Check, verify and audit merchandise and enter data into remote data terminals to ensure that ordered merchandise is as ordered and not damaged
  • Identify, separate, label and palatalize merchandise to be relocated to appropriate area of distribution center
  • Operate power lift equipment to move and store merchandise
  • Replenish pick areas identified by replenishment screens or report various requests for needed merchandise
  • Fills merchandise orders by selecting and moving merchandise from active location to conveyor, and/ or slot to pallet or box to fill orders
  • Load merchandise onto trailers by moving merchandise from conveyor to trailer or from pallet to trailer
  • Scan non-conveyable or non-diverted merchandise prior to loading on trailer
  • Check merchandise to ensure that shipment is accurate and merchandise is not damaged and is loaded onto proper trailer
  • Perform general housekeeping duties

Wild Wing Cafe
03.2015 - 03.2016
  • Deliver Food
  • Assist Customers
  • Greet Guests
  • Check Food
  • Clean
  • Education
  • High school diploma

Education

Bachelor of Arts - Computer Software And Media Applications

DeVry University
Villa Park, IL
08.2027

High School Diploma -

Alfred Eli Beach Hogh School
Savannah, GA
06.2014

Skills

  • Leadership
  • Goal Attainment
  • Conflict Resolution
  • Monitor Security
  • Payment Processing
  • Sales Records Management
  • Strong Communication and Interpersonal Skills
  • Customer Assistance
  • Excellent Written and Verbal Communication
  • Product Sales
  • Sales Expertise
  • Sales Goal Attainment
  • Exceeding Customer Expectations
  • Reading Comprehension
  • Complaint Management
  • Financial Transactions
  • Product Knowledge
  • Money Transfer Systems
  • POS Systems
  • Revenue Growth
  • Maintaining Clean Work Areas
  • Teamwork and Collaboration
  • Positive Customer Engagement
  • Security Practices
  • Time Management
  • Safety and Cleanliness Standards

Additional Information

  • Certifications and Licenses , Real Estate License

Timeline

Retail Sales Representative

Metro by T-Mobile
11.2022 - Current

Maintenance Mechanic

Firestone Complete Auto Care
03.2022 - 10.2022

Car Washer/Detailer

Savannah Car Wash
05.2019 - 08.2021

Security Guard

MRH Security Services
05.2018 - 10.2020

Crew Member/S Crew Member/Cashier Team Lead

Wendy, Wendy's Calhoun
07.2017 - 04.2018

Food Runner

Ruth's Chris Steak House
03.2016 - 03.2021

Food Runner

Dollar Tree Distribution Warehouse
03.2016 - 07.2017

Wild Wing Cafe
03.2015 - 03.2016

Bachelor of Arts - Computer Software And Media Applications

DeVry University

High School Diploma -

Alfred Eli Beach Hogh School

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Jarrell Johnson