Jarren Mikell
Colorado Springs,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Chief
Discount Tire
10.2023 - Current
- Road-tested vehicles to assess tire performance and identify additional issues.
- Achieved customer retention through attentive follow-up calls after service visits, ensuring satisfaction with completed work.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Utilized specialized tools and equipment to safely remove and install tires.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Promoted energy conservation by properly inflating tires according to manufacturer specifications.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
Warehouse Associate
Walmart
08.2023 - 10.2023
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Entered quantity received against purchase order in computer system.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Team Leader
Chick-fil-A
04.2021 - 05.2023
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Certification - Emergency Medical Services & Basic Life Saving
Pikes Peak State College
Colorado Springs, CO12.2023
High School Diploma -
Rampart High School
Colorado Springs, CO05.2023
Skills
- Self-Motivated
- Leadership
- Interpersonal Communication
- Problem Solving
- Adaptability
- Fast Learner
- Time Management
- Strong Work Ethic
- Sales
- Management
Certification
- CPR/AED Certified - 2023
- Basic Life Saving Certified - 2023
- First Aid Certified - 2023
- Emergency Medical Services Certified - 2023
Timeline
Crew Chief
Discount Tire
10.2023 - Current
Warehouse Associate
Walmart
08.2023 - 10.2023
Team Leader
Chick-fil-A
04.2021 - 05.2023
Certification - Emergency Medical Services & Basic Life Saving
Pikes Peak State College
High School Diploma -
Rampart High School