Jarrett Browder
Tamarac,FL
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail, and methodical approach.
Friendly Help Desk Technician with two years of experience, quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
5
5
years of professional experience
Work History
Help Desk Support Specialist
B&B Consulting Group
03.2023 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided support for network infrastructure and baseline configurations.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Walked the user through a series of steps to determine the problem and implement a likely solution.
- Installed new desktop systems and migrated data to new machines.
- Created user accounts and assigned permissions.
Crew Member
AMC Theatres
03.2021 - 03.2023
- I am apart of a group of Crew Members who make/serve food to our guests.
- It is our entire responsibility to make sure guests are treated with respect.
- We make sure we deliver our food to guests and help out in the kitchen (to make milkshakes or run trays).
- After the movies are done, we clean them with maximum efficiency so we can continue the day by helping customers.
Cashier/Customer Service
Michaels
10.2020 - 03.2021
- I am very experienced with handling customers respectfully, being able to help them completely with their purchases.
- While I am at Michaels, I am able to keep our rewards sign up high, meaning I can keep customers connected to our business.
- When on the register, I make sure the customers found everything that they needed and if not, I assist them to the best of my ability.
Education
High school or equivalent - General
J.P. Taravella High School
Tamarac, FL05.2025
Google IT Support Specialist
Coursera
Mountain View, CA05-2025
Skills
- Hardware diagnostics
- Ticketing systems
- Application support
- Help desk software
- Computer Skills
- Analysis Skills
- Presentation Skills
- Serving
- Cleaning Experience
- Customer Service
- Research
- Attention to Detail
- Problem-solving
- Restaurant experience
- Communications
- Teamwork
- Independence
- Flexibility
- Cashiering
- Team Management
- Reliability
- People Person
Personal Information
- Age: 22
- Work Permit: Authorized to work in the US for any employer
Timeline
Help Desk Support Specialist
B&B Consulting Group
03.2023 - Current
Crew Member
AMC Theatres
03.2021 - 03.2023
Cashier/Customer Service
Michaels
10.2020 - 03.2021
High school or equivalent - General
J.P. Taravella High School
Google IT Support Specialist
Coursera
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