Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns diplomatically and efficiently
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process
Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication
Service Technician
Admar Supply Co
06.2024 - 07.2024
Diagnosed and troubleshot problems, repairing, and restoring construction equipment to peak performance
This equipment included Excavators, Skid Steers, Aerial Work Platforms, Forklifts/Tele-handlers, Etc
Diver
The Walt Disney Company
08.2023 - 05.2024
I dove at night in zero visibility conditions and repaired track switches, docks, bogey assemblies, animatronic equipment, set up dams and ensured safe working conditions in dry docks, conducted search and recovery operations, worked with helicopter crews in airlift operations, etc
I have completed the Disney Parks zero visiblity dive training program
Lead Animation Machinist/Trainer
The Walt Disney Company
09.2017 - 08.2023
I troubleshot and repaired hydraulic, pneumatic, and electrical systems; as well as worked with control systems including SIUs, PLCs, and RDASH systems ranging anywhere from 5-220 Volts
I typically worked on Animatronic figures ranging anywhere from small animals to full size humanoid figures and larger
I also manufactured and/or modified parts by manual machining with various lathes, mills, and grinders
All repairs and adjustments were required to be completed in various conditions with very strict deadlines
Promoted to Lead/Trainer in September 2022
Service Technician
The Walt Disney Company
12.2015 - 09.2017
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
Worked on various makes of Cars, Trucks, Golf carts, Cargo Box Trucks, Cranes, Manlifts, Forklifts, etc
I did general maintenance including, but not limited to Body work, Engine rebuilds, Air conditioning repair, Brake and Suspension Repair, Electrical troubleshooting and repair, and many others
Night Shift Manager
Jimmy John's
08.2014 - 12.2015
Supervised employees and oversaw quality compliance with company standards for food and services
Prepared ingredients and the store for following morning shift
Cooperated with coworkers to improve customer experience and manage storefront
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Education
Associate - Manufacturing Engineering
Fullerton College
Fullerton, CA
09.2024
High School Diploma -
Marina High School
Huntington Beach, CA
05-2015
Skills
Advanced CNC Programming
Proficient in PLC Systems
Mechanical Expertise
Welding Experience
Hands-On Electrical Skills
Facilities Maintenance
Blueprint Analysis Skills
Construction Management
Customer Service Experience
Microsoft office Proficient
5-220V Electrical Control Proficiency
Scuba Diving Expertise
Troubleshooting Expertise
Pneumatic/Hydraulic Expertise
Certification
PADI Certifications
Machine Level I & II Certification (Fullerton College)
CNC Operator Certificate (Fullerton College)
Computer Numerical Control Certificate (Fullerton College)
Open Water
Advanced Open Water
Rescue
Emergency Oxygen Provider
Equipment Specialist
Wreck
Night
Enriched Air
Search and Recovery
Theme Park I
Theme Park II
CPR
First Aid
EPA 609 Certification
Class 7 Rough Terrain Forklift Operator Certification (OSHA)
Mobile Elevating Work Platform Operator Certification (ANSI)
Timeline
Service Advisor
Spitzer Volkswagen
07.2024 - Current
Service Technician
Admar Supply Co
06.2024 - 07.2024
Diver
The Walt Disney Company
08.2023 - 05.2024
Lead Animation Machinist/Trainer
The Walt Disney Company
09.2017 - 08.2023
Service Technician
The Walt Disney Company
12.2015 - 09.2017
Night Shift Manager
Jimmy John's
08.2014 - 12.2015
PADI Certifications
Machine Level I & II Certification (Fullerton College)
CNC Operator Certificate (Fullerton College)
Computer Numerical Control Certificate (Fullerton College)
Open Water
Advanced Open Water
Rescue
Emergency Oxygen Provider
Equipment Specialist
Wreck
Night
Enriched Air
Search and Recovery
Theme Park I
Theme Park II
CPR
First Aid
EPA 609 Certification
Class 7 Rough Terrain Forklift Operator Certification (OSHA)
Mobile Elevating Work Platform Operator Certification (ANSI)
Associate - Manufacturing Engineering
Fullerton College
High School Diploma -
Marina High School
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