Aimee Statham
Chelsea,AL
Summary
Flexible hard worker ready to learn and put skills to use and contribute to team success. I am very good at what I do and will exceed all expectations.
Overview
28
28
years of professional experience
Work History
Service Advisor
Tameron Honda
Hoover, AL
01.2022 - 03.2022
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
Director of Finance Administration
Rouland Management Services
Pelham, AL
10.2006 - 11.2021
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Led banking tasks, business administration and financial decision-making to ensure first-class client services.
- Verified accuracy of accounting disbursements such as payroll and vendor payments.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Automotive Service Advisor
Jordan Frazier Dodge Chrysler Jeep
Bessemer, AL
11.2003 - 10.2006
- Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
- Describe automotive issues and systems to customers to help them understand their vehicle problems.
- Performed in liaison role between customer and service technician.
Automotive Service Advisor
King Acura
Hoover, AL
02.2002 - 11.2003
- Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
- Describe automotive issues and systems to customers to help them understand their vehicle problems.
- Performed in liaison role between customer and service technician.
Automotive Service Advisor
Koller Dodge
Naperville , IL
05.1994 - 12.2001
- Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
- Describe automotive issues and systems to customers to help them understand their vehicle problems.
- Performed in liaison role between customer and service technician.
Education
Associates of Science And Industrial Automation - Manufacturing Processes
Kaskaskia College
Centralia, IL06-2024
Some College (No Degree) - General
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Naperville North High School
Naperville, IL06.1992
Skills
- Financial administration
- QuickBooks experience
- Employee training
- Cost and budget analysis
- Basic math
- Organization
- Problem resolution
- CNC Programming
- PLC programming
- Lean manufacturing principles
- Customer Service
- Effective communication skills
- Attention to Detail
- Multitasking
- Reliability
Timeline
Service Advisor
Tameron Honda
01.2022 - 03.2022
Director of Finance Administration
Rouland Management Services
10.2006 - 11.2021
Automotive Service Advisor
Jordan Frazier Dodge Chrysler Jeep
11.2003 - 10.2006
Automotive Service Advisor
King Acura
02.2002 - 11.2003
Automotive Service Advisor
Koller Dodge
05.1994 - 12.2001
Associates of Science And Industrial Automation - Manufacturing Processes
Kaskaskia College
Some College (No Degree) - General
College of DuPage
High School Diploma -
Naperville North High School