Jarrett Smith
Jacksonville,FL
Summary
Seasoned Business Analyst offering 6+ years of industry success. Experienced in process optimization, reporting, and driving financial success. Accomplished at leveraging past lessons to inform future decision-making.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Business Analyst
The Adecco Group
05.2017 - Current
- Collaborated with stakeholders to define project objectives and scope.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated standard and custom reports to provide awareness into business performance.
- Implemented business intelligence solutions to increase operational efficiency.
- Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues.
Client Services Specialist
The Adecco Group
05.2016 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
Sales Associate
Lowes Home Improvement Stores
10.2014 - 05.2016
- Coordinated nightly responsibilities for the unloading team in order to achieve accuracy and efficiency.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Responsible for the training of new hires.
- Contacted vendors and distributors to arrange deliveries.
Accounting Intern
United Football League
08.2011 - 11.2011
- Developed proficient business knowledge of Quickbooks and Excel.
- Balanced and submitted financial reports for review and approval.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Analyzed and verified employee expense reports for accuracy.
Education
BBA - Economics
University of North Florida
Jacksonville, FL07.2015
Skills
- Microsoft Power Platform (Power Apps, Power BI, Power Automate, etc)
- Microsoft Office
- Visual Basic Editor
- PeopleSoft
- Oracle Fusion Applications
- Process Optimization
- Analytical Tool Implementation
- System Integration Testing
- User Acceptance Testing (UAT)
Accomplishments
Jacksonville Service Center - Employee of the Year - 2017
Implementation Team Member - Oracle Cloud ERP System
Affiliations
Jacksonville Chamber of Commerce, Impact Jax
UNF Alumni Association
Timeline
Business Analyst
The Adecco Group
05.2017 - Current
Client Services Specialist
The Adecco Group
05.2016 - 05.2017
Sales Associate
Lowes Home Improvement Stores
10.2014 - 05.2016
Accounting Intern
United Football League
08.2011 - 11.2011
BBA - Economics
University of North Florida