Years of professional IT experience
Jarrett Terry
Canyon Lake,TX
Summary
Dynamic IT professional with extensive specialization in product development, engineering and architecture, solutions sales, and implementation and support for enterprise environments. Recognized for a strong analytical mindset and a self-motivated approach, dedicated to creating scalable and transformative solutions. Expertise in conducting comprehensive assessments of customer requirements and IT challenges, translating insights into functional solution architectures that deliver immediate business value.
Overview
24
24
Work History
Solutions Architect
Computacenter | Pivot | Sigma
09.2022 - 11.2024
- Led technical sales initiatives, driving opportunities and deals by aligning with cross-functional teams
- Oversaw pre-sales engagements, collaborating with Strategic Partners and Professional Services Teams to ensure seamless transitions
- Developed comprehensive proposals and worked closely with pre-sales engineering teams to finalize quotes and technical documentation
- Engaged with customers to understand their business and technical needs, articulating strategic solutions aligned with company goals
- Qualified design opportunities and produced detailed technical architecture and design documentation
- Served as the design authority for key accounts, ensuring high-level technical alignment and best practices
- Delivered technical design expertise on enterprise-scale, mission-critical projects
- Collaborated with internal teams to advise on emerging technologies and future service offerings
- Partnered with vendors to stay abreast of the latest technologies, products, and strategies, managing the end-to-end solution lifecycle
- Led customer demonstrations and Proofs of Concept, showcasing tailored solutions to meet client needs
- Played a critical role in ensuring the successful delivery of end-to-end solutions to meet client expectations
Senior Technical Product Manager
Computacenter | Pivot | Sigma
11.2019 - 09.2022
- Subject Matter Expert (SME) for Computacenter (CC) storage vendor product lines, ensuring strategic alignment with Rackspace solutions
- Collaborated with Rackspace product development and engineering teams to evaluate, design, and implement CC technology solutions and services
- Identified and assessed current and emerging technologies from CC partners, evaluating their feasibility for Rackspace integration and implementation
- Coordinated and managed Rackspace technology demonstrations and Proofs of Concept to showcase cutting-edge technology solutions
- Managed vendor roadmap delivery, tracked feedback, and addressed critical issues for follow-up, testing, and implementation
- Maintained up-to-date knowledge of technology trends and innovations through multiple certifications, training, and participation in industry conventions and trade shows
Owner
Terry IT Consulting
02.2017 - 11.2019
- Consulted, designed, and implemented IT infrastructure, support, and services tailored to the needs of small businesses
- Designed and implemented PCI-DSS compliant networks and security architectures, ensuring secure handling of credit card transactions, POS systems, and sensitive customer data
- Designed, built, and maintained SEO-optimized websites for clients, including e-commerce platforms, event calendars, and promotional pages to drive customer engagement and marketing efforts
- Provided comprehensive IT services including disaster recovery, systems administration, networking, security, storage, and ongoing support to ensure reliable and secure business operations
Product Development Engineer
Rackspace Managed Hosting
12.2007 - 02.2017
- Developed the global technology roadmap and strategic vision for the storage and network Dedicated hosting product line (SAN, DAS, NAS) and Shared hosting infrastructure (sSAN, sNAS, Managed Backup), driving revenue growth from $35M to $335M
- Created product processes and documentation, including Roadmaps, KPIs, Prioritization, Business Plans, RASIC, FURPs, Waterfall, and Agile methodologies to streamline product development
- Managed end-to-end product deliverables, including RFI, RFP, RFQ, vendor scorecards, product phase gates, architectural design, technical qualification, datacenter implementation, operations integration, GTM strategy, and product lifecycle management
- Evaluated and tested emerging technologies from the Gartner Magic Quadrant, collaborating with vendors during beta evaluations to integrate key features and improvements based on business needs
- Designed, tested, and collaborated with key stakeholders to create solutions that enhanced customer satisfaction, product integrity, data center efficiency, support, sales, and professional services
- Served as Storage SME and Rackspace evangelist, contributing to external marketing efforts, including weekly "Tech Talk" presentations and designing public technical contests in concert with partners to promote business growth
- Represented the company at trade conventions and customer QBRs, contributing to pre-sales efforts and revenue generation
- Developed training materials and knowledge base articles for onboarding and supporting teams including product, engineering, architecture, support, sales, marketing, data center operations, and inventory management
Global Services Technologies Group / Serviceability Engineering
Dell Inc.
03.2005 - 10.2007
- Engaged in global product and service development for Dell|EMC solutions (Powervault Disk/NAS, Powervault Tape Libraries, Brocade, McData, Cisco Fibre Channel switches, Emulex, QLogic, Intel, Broadcom, PERC HBAs) from concept through deployment in Dell's Product Review Phase (Product Life Cycle)
- Collaborated closely with global program management, engineering teams, technical support, training, and design architects to enhance serviceability and serve as a multi-product Subject Matter Expert (SME)
- Maintained and tested xREV/aREV equipment in a private datacenter to identify issues, deliver specialized training, and create product deliverables
- Developed and distributed key deliverables globally, including Functional Plans, Statements of Work, Serviceability Analysis, Documentation, Knowledge Base Articles, Troubleshooting Trees, Defect Analysis, Lessons Learned, and Training Materials
- Achieved BPI certification, reducing Dell|EMC Monthly Dispatch costs by $1.5 million through process improvements
Senior Analyst Technical Team Lead / Storage Support Consultant
Dell Inc.
09.2000 - 03.2005
- Technical Team Lead and Escalation Point for Dell|EMC Storage Analysts, providing leadership and expertise to ensure resolution of critical technical issues
- Maintained 24x7/365 availability via mobile and pager to address urgent customer issues and ensure continuous support
- Drove storage support improvements, product readiness, services development, technical competencies, and customer satisfaction through team leadership and process optimization
- Collaborated with cross-functional teams including Project Management, Product Groups, Quality, International Product Support, Design Architects, Technical Account Managers, and vendor partners to streamline support operations and enhance the customer experience
- Led and coordinated internal/external teams to resolve high-severity customer issues, ensuring timely and effective solutions around the clock
- Developed and executed strategic programs in response to corporate and business initiatives, tracking progress and delivering executive-level reviews
- Provided on-site support and immediate response to high-profile customer situations, traveling to customer locations as needed to address critical technical issues
Education
Full-time Networking Technologies Program
Southern Methodist University School of Engineering And Applied Sciences
Plano, TXBusiness Information Systems
North Lake College
Irving, TXHigh School Diploma
MacArthur High School
Irving, TXSkills
- Data-driven decision making
- Technical project delivery
- Client engagement strategies
- Data interpretation
- Automated infrastructure management
- Product evaluation
- Creative design methodology
- Project management
- Technical issue resolution
- Strategic product roadmapping
- Risk assessment
- Incident response management
Timeline
Solutions Architect
Computacenter | Pivot | Sigma
09.2022 - 11.2024
Senior Technical Product Manager
Computacenter | Pivot | Sigma
11.2019 - 09.2022
Owner
Terry IT Consulting
02.2017 - 11.2019
Product Development Engineer
Rackspace Managed Hosting
12.2007 - 02.2017
Global Services Technologies Group / Serviceability Engineering
Dell Inc.
03.2005 - 10.2007
Senior Analyst Technical Team Lead / Storage Support Consultant
Dell Inc.
09.2000 - 03.2005
Full-time Networking Technologies Program
Southern Methodist University School of Engineering And Applied Sciences
Business Information Systems
North Lake College
High School Diploma
MacArthur High School
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